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Scott Dorminy Insurance Agency Inc Farmers Insurance

Customer Service Representative


Job Overview

Are you looking for a rewarding career with unlimited growth potential? Do you thrive in a fast-paced, people-focused environment? Scott Dorminy Insurance Agency Inc. – Farmers Insurance is seeking a motivated and dynamic individual to join our team! Whether you're an experienced Customer Service Representative (CSR) or new to the insurance industry, we provide the training, support, and career development you need to succeed and advance quickly.

Don’t wait—take the next step in your career today!

  • Non-licensed applicants' compensation ranges from $25k-$35k based on experience.
  • Licensed applicant's compensation range from $29k-$45k based on experience.

As an Insurance Sales/Customer Service Representative, you will play a vital role in our agency’s success. You’ll provide exceptional service with high-quality technology, assist clients with their insurance needs, and have the opportunity to transition into sales for higher earning potential.

  • No insurance experience? No problem! We will train you and help you get your license and grow in a stable and rewarding industry.
  • Experienced CSR? Amazing! Take advantage of our continued education, mentorship, and leadership opportunities to fast-track your career.

Why Join Us?

  • Fast career growth & advancement opportunities
  • Unlimited earning potential through performance
  • Comprehensive training & ongoing mentorship
  • Supportive, team-oriented environment
  • Ability to transition into sales or leadership roles for higher earnings

Your future starts here! Apply today and take control of your career with us.

Salary Range: $25,000.00 - $45,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Hands on Training

Requirements

✔ Motivated, coachable, and eager to learn

✔ Excellent communication & relationship-building skills

✔ Positive attitude and team-player mentality

✔ Ability to multi-task and stay organized

✔ Bilingual is a huge plus!

✔ No prior insurance experience is required, but it is a PLUS—just bring your drive to succeed!

Responsibilities
  • Process customer policy changes and handle incoming claims
  • Provide outstanding customer service and relationship-building
  • Greet and assist customers in a friendly and professional manner
  • Identify cross-sell and up-sell opportunities, including financial products
  • Follow all underwriting, rating, and compliance guidelines
  • Collect prospect information and enter it into quote sheets
  • Foster customer loyalty and retention
  • Work independently and collaboratively as part of a high-performing team

Remote Type: No
Job Type: Full-Time
Job Category: Customer Service Representative
Location: 2300 W MAIN ST STE 5,RUSSELLVILLE,AR,72801,US

About Us

About Scott Dorminy Insurance Agency Inc. – Farmers Insurance

At Scott Dorminy Insurance Agency Inc., we are dedicated to providing top-tier insurance solutions while building lasting relationships with our clients. As a trusted Farmers Insurance agency in Russellville, Arkansas, we proudly serve Pope, Garland, Crawford, and Faulkner counties, as well as the entire state of Arkansas.

Our focus is on putting our customers first, ensuring they have the right coverage for their unique needs and the peace of mind they deserve.

As an Arkansas resident since 1991, I take great pride in protecting the community I’ve called home for over 32 years. You never truly know what kind of policy you have until you need it, and at Scott Dorminy Insurance Agency, we make it our mission to ensure you’re covered when it matters most. We emphasize education, quality coverage, and exceptional service, offering customized policies for Auto, Home, Life, Recreational Insurance, Small Business coverage, and more.

With over 17 years of experience in the insurance industry—9 of those with Farmers Insurance—I have the knowledge and expertise to help you navigate your coverage options with confidence. Our team is built on integrity, dedication, and a passion for helping others, and we believe in creating a positive and supportive work environment where team members can grow professionally and personally.

Our office is conveniently located next door to the Westside Church of Christ and a block away from the Walmart Neighborhood Market. Whether you prefer to stop by in person or chat over the phone, we’re here to help.

If you’re looking for a fulfilling career with unlimited growth potential, we’d love to hear from you. Join our team and be part of a company that values both its employees and its clients..

Why Join Us

At Scott Dorminy Insurance Agency Inc. – Farmers Insurance, we believe that success starts with the right team. We are committed to helping our employees grow, thrive, and build meaningful careers in the insurance industry. Whether you’re new to the field or an experienced professional, we invest in your future and provide the tools you need to succeed.

What We Offer:

  • Fast-Track Career Growth – We provide comprehensive training, mentorship, and leadership development to help you advance quickly. Your success is our priority.
  • Unlimited Earning Potential – Take control of your income with competitive pay and performance-based incentives. The harder you work, the more you earn.
  • Supportive & Team-Oriented Environment – Work alongside experienced professionals who care about your success. We believe in collaboration, mentorship, and continuous learning.
  • Work That Makes a Difference – Help individuals, families, and businesses protect what matters most. Your work has a real impact on people’s lives.
  • No Prior Insurance Experience? No Problem! – We provide hands-on training to get you up to speed and help you build a solid foundation in the industry.
  • Proven Leadership & Stability – Led by Scott Dorminy, a trusted insurance professional with over 17 years of experience, our agency is built on trust, integrity, and a commitment to excellence.

If you’re looking for a rewarding career with unlimited growth potential, we want to hear from you. Take the next step in your career and apply today!

Apply Here


This phone number may be used by the hiring team to keep you informed about the application process.
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