Join Sardina Insurance, a leading insurance agency located in West Palm Beach, Florida, proudly serving our community for over 46 years. We are currently seeking a dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face and voice of our company, providing exceptional customer service to our valued clients.

In this role, you will be responsible for handling incoming calls, assisting clients with their inquiries and providing information about our insurance products, making payments, processing endorsements, and quoting new lines of business. The ideal candidate will have excellent communication skills, a friendly and professional demeanor, and a strong attention to detail. Fluency in both English and Spanish is required.

If you are a customer-focused individual who enjoys building relationships and providing top-notch service, Sardina Insurance is the perfect place for you. Join our team today and be a part of our commitment to excellence.

Benefits

Paid Time Off (PTO)

Hands on Training

Career Growth Opportunities

Mon-Fri Schedule

- Previous experience in customer service or a related role (440 or 220 required)

- Excellent communication, listening, and interpersonal skills

- Strong attention to detail and organizational abilities

- Proficient in CRM systems

- Friendly and professional demeanor

- Ability to multitask and prioritize tasks in a fast-paced manor

- Positive attitude and willingness to learn

- Fluency in English and Spanish

- Handle incoming calls

- Assist clients with their inquiries and provide information about our insurance products

- Make payments and Process endorsements

- Build quality relationships and trust with clients

- Lead generation of other lines of business (Personal and Commercial)

- Quote new lines of business to prospective clients

- Keep detailed records of customer interactions

- Assess customer concerns, give solutions, and ensure resolution