We are seeking a reliable, detail-oriented, and bilingual (Spanish-speaking) Front Office & Customer Service Representative to join our growing team. In this role, you will be the first point of contact for clients—providing outstanding customer service, supporting insurance agents, and handling a variety of administrative tasks to keep the office running smoothly. This position is perfect for someone who thrives in a fast-paced environment, enjoys working with people, and is looking for long-term growth opportunities within the insurance industry.

Salary Range: $18.00 - $20.00 per hour

Benefits

Hourly Base Salary Based on Experience

Hands on Training

Career Growth Opportunities

Mon-Fri Schedule

Parental Leave

Health Insurance

Dental Insurance

Skills & Qualifications:

• Fluent in Spanish – Required
• Completion of all online assessments is required for your resume to be considered
• Must be willing to grow within company
• 2+ years’ experience in administrative support, customer service, or insurance preferred
• Strong computer skills, including Excel and word-processing programs
• Team player with a professional and high-performance mindset
• Ability to multitask in a fast-paced environment

Preferred Skills:

• Self-motivated with strong analytical and organizational skills
• Excellent written and verbal communication abilities
• Proficient and fast data entry/typing skills
• Positive attitude with a sense of urgency and accountability
• Takes ownership of responsibilities and follows through

What We Offer:

• Paid Sick Time & Paid Time Off (PTO)
• Medical and Dental Insurance
• Supportive and growth-focused team culture
• Opportunity for advancement and licensing within the insurance field
• A startup atmosphere with strong team collaboration

• Provide friendly and professional customer service, including answering phones and greeting clients
• Assist agents and clients by providing information and addressing inquiries
• Review and process insurance documentation for accuracy and completeness
• Accept and process customer payments efficiently and accurately
• Maintain office supply inventory and ensure general tidiness
• Act as a backup for other roles when needed to support the team
• Organize and maintain confidential customer insurance files
• Schedule and coordinate client meetings and internal appointments
• Perform other administrative tasks as assigned