Join Safe Harbour Insurance, a trusted pillar in the Plymouth, Massachusetts community, known for our exceptional customer service and unwavering commitment to our clients. Our office is where teamwork thrives, ideas are welcomed, and growth opportunities are abundant. As a Customer Service representative, you will be the first point of contact for our clients, providing them with expert assistance, excellent solutions, and a warm, welcoming atmosphere from our Plymouth office.

Salary Range: $35,000.00 - $75,000.00 per year

Benefits

Annual Base Salary Based on Experience

Mon-Fri Schedule

Evenings Off

Retirement Plan

Hands on Training

Paid Time Off (PTO)

Health Insurance

MINIMUM OF 2 YEARS PROPERTY & CASUALTY INSURANCE EXPERIENCE

Communication Skills: Excellent verbal and written communication abilities.

Customer Focus: A passion for delivering exceptional service and building strong client relationships.

Empathy: Ability to understand and address the needs of clients with empathy and care.

Organizational Skills: Strong attention to detail and ability to multitask effectively.

Team Player: Collaborate with colleagues to provide seamless customer service.

Professionalism: Maintain a professional demeanor and uphold the values of Safe Harbour Insurance.

Client Assistance: Provide support and assistance to policyholders, addressing inquiries and resolving issues in a timely and efficient manner.

Policy Inquiries: Respond to customer questions regarding insurance policies, coverage details, and claim processes.

Documentation: Maintain accurate records of client interactions, ensuring all information is updated and accessible as needed.

Problem Resolution: Identify and resolve customer concerns, escalating complex issues to the appropriate department.

Customer Satisfaction: Ensure a high level of customer satisfaction by actively listening to client needs and offering tailored solutions.

Safe Harbour Insurance has been serving Boston, South Shore and Plymouth, Massachusetts regions since 1993. We represent major insurance carriers like Travelers, Commerce, Foremost, Arbella, National General, CNA Surety Insurance. All of our insurance carriers provide state-of-the-art products designed to meet our many different clients’ needs. Our philosophy is simple; provide the best insurance coverage available tailored to the individual client’s needs at the best price. The purchase of any type of insurance policy is a serious buying decision, and deserves the consultation of a knowledgeable professional. We are heavily committed to promoting an ongoing, working relationship with our clients. Whether in person or over the phone during normal business hours, or via the internet seven days a week twenty four hours a day, we realize the ability to get in touch with us when you need us, is critically important. When a situation presents itself, you need the guidance of “your” insurance agent who knows your individual account. Coverage choices and selection should not be left to chance via a toll free automated menu or a kiosk in the mall.