SPINA INSURANCE AGENCY LLC Farmers Insurance
Insurance Support Specialist
Job Overview
Are you organized, people-focused, and ready to build a meaningful career — not just take a job?
Our growing Farmers Insurance and Financial Services agency is looking for a motivated, detail-oriented team member to join our small, supportive office. If you enjoy helping people, thrive in a fast-paced environment, and want long-term career growth in the insurance industry, we’d love to meet you.
About the Role
As our Client Service Representative, you are the first impression of our agency. You’ll be the friendly, professional voice answering incoming calls and welcoming walk-in clients. Your goal is simple: deliver an exceptional customer experience every time.
You will play a key role in keeping our office running smoothly while supporting the agency owner, office manager, and producers.
What You’ll Do
Answer incoming calls and assist clients with professionalism and care
Identify customer needs and connect them with the right team member
Learn and understand Farmers Insurance products and services
Provide administrative support to the agency team
Process invoicing and billing
Maintain accurate records and organized files
Help create a welcoming, professional office environment
Show empathy and compassion when assisting clients
What We’re Looking For
Strong communication and organizational skills
A team player who enjoys working in a collaborative, small-office setting
Ability to multitask and stay composed in a fast-paced environment
High attention to detail and strong problem-solving skills
Professional, positive attitude with a service mindset
Proficiency in Microsoft 365
Ability to pass the California Property & Casualty exam (we will help you prepare!) Background check will be conducted
Prior experience in an insurance office is a plus, but we are willing to train the right candidate who is eager to grow.
Why Join Us?
This is more than a customer service position — it’s an opportunity to build a career in the insurance and financial services industry.
We offer:
Competitive salary
9 paid holidays annually
Paid vacation (1 week after first year, increases over time)
Sick leave (5 days accrued in year one and then 5 days each additional year)
50% employer-paid medical after 90 days, including vision
401K and 401K employer matching at 4%
Ongoing training and licensing support
Clear opportunities for advancement within the agency
If you are enthusiastic, dependable, and ready to grow with a company that values teamwork and customer care, we encourage you to apply.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Health insurance
Paid time off
Professional development assistance
Vision insurance
Work Location: In person
Salary Range: $52,000.00 per year
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Vision Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Requirements
Strong communication and organizational skills
A team player who enjoys working in a collaborative, small-office setting
Ability to multitask and stay composed in a fast-paced environment
High attention to detail and strong problem-solving skills
Professional, positive attitude with a service mindset
Proficiency in Microsoft 365
Ability to pass the California Property & Casualty exam (we will help you prepare!) Background check will be conducted
Prior experience in an insurance office is a plus, but we are willing to train the right candidate who is eager to grow.
Responsibilities
Answer incoming calls and assist clients with professionalism and care
Identify customer needs and connect them with the right team member
Learn and understand Farmers Insurance products and services
Provide administrative support to the agency team
Process invoicing and billing
Maintain accurate records and organized files
Help create a welcoming, professional office environment
Show empathy and compassion when assisting clients