Welcome to S & J Insurance Group, where customer care is at the heart of everything we do. We are seeking a dedicated and enthusiastic Client Experience Manager to join our team in the vibrant city of Stuart, Florida. As a company committed to excellence and personalized service, we take pride in our ability to create memorable experiences for our clients. In this on-site role, you'll have the opportunity to interact directly with our valued customers, ensuring they receive unparalleled service that is both engaging and satisfying. Our team thrives on positivity, and we invite you to be a part of a collaborative environment where your contributions are recognized and celebrated. Embark on a rewarding journey with S & J Insurance Group and help us continue to build strong, lasting relationships with our clients. Apply today and become an integral part of our client-focused team!

Salary Range: $22.00 - $25.00 per hour

Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Hands on Training

Paid Holidays

401K

Evenings Off

Career Growth Opportunities

Storm Pay

Paid Continuing Education

• Experience: Minimum of 3 years in a customer service role, with prior experience in the insurance industry preferred.- Currently Carry a 4-40 License (or comparable)
• Communication Skills: Outstanding verbal and written communication abilities to effectively liaise with clients and colleagues.
• Customer Focus: Demonstrated ability to prioritize client satisfaction and experience.
• Problem-Solving: Strong analytical skills to identify and effectively resolve client issues.
• Organizational Skills: Excellent time management and organizational abilities to handle multiple tasks.
• Teamwork: Ability to collaborate well with team members and contribute to a positive work environment.

• Lead and inspire a team of customer service representatives to deliver exemplary service to our clients.
• Develop and implement strategies to enhance the overall client experience and ensure satisfaction.
• Respond to client inquiries promptly, providing solutions and addressing concerns with professionalism while assisting the agents
• Conduct regular training sessions for team members to keep them informed of industry best practices and company policies.
• Monitor and assess customer feedback to ensure continual improvement in service delivery.
• Prepare and present detailed reports on customer service performance and recommend areas for improvement.

Experience our agency: Where family values fuel insurance excellence. We Treat You Like Family Because We Are Family

At S & J Insurance Group, we’re not just about policies—we're about people. Join a dynamic team dedicated to providing innovative insurance solutions with an energetic and professional spirit. Our culture fosters collaboration, growth, and a commitment to excellence, ensuring you thrive in your career while making a real difference in our clients’ lives. With a strong industry reputation and a focus on continuous improvement, S & J Insurance Group is the place where your potential can soar. Choose us, and let’s build the future of insurance together!