Allstate - The John Rose Agency is seeking a talented and motivated Licensed Customer Service Associate to join our Statesville, NC team!

In this role, you will have the opportunity to work with a dedicated and dynamic team, providing exceptional service to our valued clients.

As a Licensed Insurance Customer Service Associate, you will be the first point of contact for our valued customers, assisting them with their insurance inquiries, policy changes, and claim resolutions. Your dedication to customer satisfaction will be at the forefront of your responsibilities.

If you are passionate about helping customers navigate the world of insurance, thrive in a fast-paced environment, and enjoy being a vital part of a dedicated team, Rose Insurance Agency Inc. welcomes you to join our family.

Salary Range: $17.00 - $20.00 per year

Benefits

Hourly Base Salary Based on Experience

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Licensing: Active North Carolina Property & Casualty License is required to start.

Experience: Previous experience in customer service or insurance-related roles is advantageous.

Communication Skills: Strong verbal and written communication abilities to interact effectively with clients and team members.

Detail-Oriented: Ability to maintain accuracy in documentation, policy details, and client information.

Customer Focus: Dedication to meeting client needs, providing excellent service, and exceeding expectations.

Team Player: Collaborative mindset, willing to work with others to achieve shared goals and objectives.

Proficient Computer Skills: Familiarity with insurance software systems and Microsoft Office applications.

Client Interaction: Assist customers with insurance inquiries, policy changes, and claim processing.

Customer Support: Provide exceptional service to clients, addressing their needs and ensuring satisfaction.

Policy Processing: Handle administrative tasks related to policy updates, renewals, and documentation.

Documentation: Maintain accurate records of customer interactions and transactions.

Collaboration: Work closely with team members to ensure a seamless customer experience.

Serving the insurance and financial needs of North and South Carolina for 30 years, the Licensed Sales Professionals of The John Rose Agency are dedicated to protecting the assets of our customers, and supporting the financial goals of our clientele. With 3 locations and numerous awards, the John Rose Agency is one of the largest and most successful insurance agencies in the country.