Step into a welcoming and supportive work environment with Rogers Insurance Agency, Inc., based in the charming town of Chipley, Florida. We're searching for a dedicated Insurance Customer Service Representative who will play an integral role in nurturing our valued relationships with clients in this 3rd Generation Family-Owned Business. This on-site position involves engaging directly with customers, where you'll be tasked with understanding their needs and ensuring they receive impeccable service. At Rogers Insurance Agency, Inc., we foster a culture that celebrates achievement and collaboration, offering you the chance to grow within a family that encourages your success. Our positive atmosphere makes each workday enriching, contributing to the agency’s mission of delivering premier services and building trustworthy relationships. If you are passionate about helping others and thrive in a face-to-face service-oriented role, we invite you to join our family and make a significant impact! Our Motto is "Serving You is our most important Product." Office hours are Monday-Friday 8am-5pm, we close daily 12-1pm for Lunch as an office. Experience and education valued in starting salary.
Salary Range: $30,000.00 - $40,000.00 per year
Annual Base Salary + Bonus Opportunities
Life Insurance
Mon-Fri Schedule
Career Growth Opportunities
Tuition Reimbursement
Education: High school diploma or equivalent required.
Experience: Previous experience in customer service, ideally within the insurance industry.
Communication Skills: Strong verbal and written communication skills are essential.
Problem-Solving: Ability to address customer concerns and provide solutions promptly with help and direction from the leadership team.
Teamwork: Ability to work collaboratively with a team while also being capable of taking initiative.
Technology Proficiency: Familiarity with basic office software.
Customer Focus: A dedicated commitment to providing exceptional customer service and support.
Organized: Excellent organizational skills with attention to detail.
Reliable and dependable, as a small Family-owned business, we expect and need our team to be present and available to serve our clients.
Other duties as applicable.
Customer Interaction: Serve as the primary contact for customer inquiries, assisting them with insurance-related queries.
Policy Management: Provide prompt, accurate, and courteous service to clients concerning policy changes, renewals, and claims.
Document Processing: Handle and document customer interactions as well as follow up with clients to ensure their needs are met efficiently.
Issue Resolution: Resolve customer issues related to policies or insurance claims in a timely and effective manner, ensuring customer satisfaction with a supportive leadership team.
Relationship Building: Develop and maintain strong relationships with existing customers to ensure continued satisfaction and policy renewals.