Rod Pyle Agency
Insurance Agency Customer Service
Job Overview
Join Rod Pyle Agency, a reputable insurance agency located in the heart of Culver City, California. We are dedicated to providing exceptional customer service and ensuring our clients' insurance needs are met. As an Insurance Agency Customer Service representative, you will play a crucial role in delivering personalized assistance and building strong relationships with our valued clients.
In this role, you will be responsible for assisting clients with their insurance inquiries, providing policy information, handling billing questions, and addressing any concerns they may have. You will work closely with our team to ensure timely and accurate responses to client requests, ensuring their satisfaction and understanding of their insurance coverage.
We are seeking a customer-oriented individual with excellent communication skills and a passion for helping others. The ideal candidate will have previous experience in customer service, preferably within the insurance industry. Exceptional problem-solving abilities, attention to detail, and the ability to multitask are essential for success in this role.
Salary Range: $20.00 - $22.00 per hour
Benefits
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Retirement Plan
Evenings Off
Requirements
- High school diploma or equivalent
- Previous customer service experience, preferably in the insurance industry
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Proficient computer skills and familiarity with insurance software
- Active insurance license is highly recommended
Responsibilities
- Provide exceptional customer service to clients, answering inquiries, and addressing concerns
- Assist clients with policy information, coverage details, and billing inquiries
- Collaborate with team members to ensure timely and accurate responses to client requests
- Maintain accurate and organized client records and documentation
- Continuously stay updated on insurance products, industry trends, and regulations