Robert O'Neil Insurance
Customer Service
Job Overview
Welcome to Robert O'Neil Insurance, a hub of excellence in the heart of Winter Garden, Florida. We are in search of a dynamic and personable Customer Service professional to join our thriving team. We pride ourselves on offering a welcoming, supportive, and professional environment where your growth and success are our top priorities. As a Customer Service representative, you will play a vital role in ensuring our clients receive the best possible service, fostering a positive image of our company. You will be the first point of contact for our clients, addressing their inquiries and needs with empathy and expertise. If you are passionate about delivering outstanding customer experiences, enjoy problem-solving, and have a positive, can-do attitude, we would love to have you on board. Join us at Robert O'Neil Insurance, where your contributions make a difference every day!
Salary Range: $35,000.00 per year
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hands on Training
Mon-Fri Schedule
Retirement Plan
Bonus Monthly
Home and work life balance
Team building events
Requirements
License Preferred willing to train. License assistance available. Must obtain with in 30 days of higher.
Education: High school diploma or equivalent required.
Experience: Previous experience in customer service or a related field is preferred.
Communication: Strong verbal and written communication skills are essential.
Interpersonal Skills: Excellent interpersonal skills to maintain a positive relationship with clients.
Problem Solving: Ability to quickly and effectively resolve customer issues and concerns.
Attention to Detail: Meticulous attention to detail in documenting client interaction and handling policy information.
Tech Usage: Proficiency with computers and familiarity with customer relationship management (CRM) software is advantageous.
Teamwork: Ability to work collaboratively with a team, handling tasks efficiently in a busy environment.
Responsibilities
Client Support: Provide prompt and accurate assistance to clients, addressing inquiries and resolving any issues related to insurance policies.
Process Improvement: Identify areas for improvement in customer service processes and suggest constructive changes.
Collaboration: Work closely with team members to ensure a consistent delivery of superior service and client satisfaction.
Data Management: Maintain detailed records of customer interactions, transactions, and feedback for analysis and improvement.
Client Education: Educate clients on policy updates, coverage options, and changes to enhance their understanding and satisfaction.
Feedback Utilization: Gather client feedback and communicate it to relevant departments to drive organizational improvement.