Join Rickets Fennell & Associates Inc, a leading customer-focused company that has embraced hybrid remote work since its inception. Our roots are firmly planted in Oklahoma City, Oklahoma, where we strive to provide top-notch service to our valued customers.

What makes us unique? We combine the flexibility of remote work with the warmth of in-person connection. At the heart of our organization is a culture that values teamwork, innovation, and inclusivity. As our newest Insurance Customer Service Rep, you will play a significant role in supporting our clients by addressing their inquiries, resolving issues, and ensuring a smooth customer experience.

If you crave a supportive work environment, value customer satisfaction, and seek to be part of a team that prioritizes both growth and well-being, consider Rickets Fennell & Associates Inc for your next career move. Apply now and let's create a positive impact together!

Base Salary $36,000-$50,000 Based on Experience

Hybrid Opportunity Available Based on Experience

Salary Range: $35,000.00 - $50,000.00 per year

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Life Insurance

Retirement Plan

Dental Insurance

Vision Insurance

Mon-Fri Schedule

• Communication Skills: Excellent verbal and written communication skills.
• Customer Focus: A commitment to providing outstanding service and building positive relationships with clients.
• Problem-Solving Abilities: Strong analytical skills and the ability to think critically to resolve issues effectively.
• Detail Oriented: Ability to manage multiple tasks with accuracy—careful attention to detail is critical..
• Team Player: Ability to collaborate with colleagues to achieve common goals and deliver exceptional service.
• Adaptability: Comfortable working in a hybrid remote environment and adjusting to changing priorities and customer demands.

• Client Communication: Interact with customers to address insurance inquiries and provide solutions.
• Policy Assistance: Assist clients in navigating their insurance policies, explaining coverage details, and making necessary adjustments.
• Issue Resolution: Resolve customer concerns and complaints in a timely and professional manner to ensure customer satisfaction.
• Documentation: Maintain accurate records of customer interactions and transactions for future reference.
• Continuous Training: Stay informed about new insurance products and industry regulations to provide up-to-date information to clients.

Our Agency is located in Tulsa OK specializing in Commercial Insurance & Surety Bonding. We care about our clients, and it shows in the long term relations with many clients. Our dedicated staff works incredibly well as a team and always puts the customer first. Apply to our team today!