Richards Insurance Agency Inc, located in the heart of Ann Arbor, Michigan, is seeking an enthusiastic and dedicated Customer Service Representative to join our dynamic team. We pride ourselves on providing a warm and welcoming environment for both our clients and our employees. As a Customer Service Representative, you will be the first point of contact for our valued clients, ensuring their needs are met with professionalism and a positive attitude.

In this on-site role, you'll have the opportunity to work closely with a committed team that prioritizes exceptional service and client satisfaction. You will gain in-depth knowledge of our insurance policies and services, and you'll play a pivotal role in enhancing client experiences. If you're passionate about helping people and eager to grow within a supportive company, Richards Insurance Agency Inc is the place for you!

Salary Range: $45,000.00 - $55,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Retirement Plan

Education: High school diploma or equivalent. Prior experience in customer service or a related role is advantageous.

Communication Skills: Strong verbal and written communication abilities.

Problem-Solving: Demonstrated ability to effectively handle customer inquiries and resolve issues promptly.

Empathy: Strong understanding of the importance of customer satisfaction and the ability to convey empathy and concern.

Attention to Detail: Keen attention to detail to ensure accurate record-keeping and data entry.

Tech-Savvy: Proficiency in using customer service software and Microsoft Office Suite.

Availability: Must be available during business hours for an on-site role in Ann Arbor, Michigan.

Team Player: Ability to work collaboratively in a team-oriented environment.

Customer Interaction: Engage with customers in a friendly and professional manner, addressing their inquiries and providing assistance.

Problem Solving: Accurately and efficiently resolve customer issues and complaints by identifying solutions or escalating them to the appropriate department.

Information Delivery: Provide clear and detailed information about products and services offered by Richards Insurance Agency Inc.

Data Entry: Maintain accurate records of customer interactions and transactions, inputting data into the company's database systems.

Feedback Collection: Gather customer feedback to help improve service delivery and customer satisfaction.

Continuous Improvement: Stay informed about company policies, products, and services to enhance the customer experience and personal expertise.

Richards Insurance Agency Inc. is a dynamic and professional leader in the insurance industry, dedicated to protecting clients' futures with innovative solutions. We foster an energetic environment where talent thrives, collaboration is key, and professional growth is paramount. Join us to make a real impact!