Our agency is expanding and we are looking to hire the right individual to join our outstanding team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible to provide exceptional customer service to our current clients and new prospects when they call in for assistance. They will also be responsible for marketing events, cold-calling new clients, past clients and warm leads.

If you enjoy helping others and are a compassionate, customer-focused individual, then apply to our insurance agency today! Our reputable insurance agency is looking for an exceptional insurance personal lines customer service representative to join our team. We pride ourselves on our outstanding insurance products and customer service.

**All applicants MUST complete an online assessment upon applying for this position to be further considered.**

Salary Range: $18.00 - $25.00 per hour

Benefits

Hourly Base Salary + Commission

Hands on Training

Mon-Fri Schedule

• Confident, self-starter who works well independently
• Must have the ability to multi-task
• Strong communication skills
• Great customer service skills
• Strong work ethic and leadership skills
• No insurance experience required but must be willing to learn
• A Property & Casualty license is preferred but will train good individual who is willing to obtain it. We will pay for your classes and requirements if you complete and pass within your 60 day probation period.

• Make 50+ outbound calls per day.
• Process customer policy change requests.
• Answer incoming phone calls immediately.
• Return all phone messages promptly.
• Provide exceptional customer service.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Presents and explains insurance policy options based upon prospective client needs and their personal goals.