Join Richard Dean Insurance, a reputable insurance agency that is dedicated to providing excellent customer service in Venice, Florida. We currently have positions available for Customer Service Representatives in both Venice and Lakewood Ranch.

What sets us apart? We prioritize building strong relationships with our clients and providing personalized insurance solutions to meet their needs. As a Customer Service Representative, you will be the first point of contact for our policyholders, assisting them with their inquiries, processing policy changes, and providing exceptional service.

If you are a motivated individual who enjoys helping others and want to be part of a team that values client satisfaction, Richard Dean Insurance is the place for you. Apply now and join our dedicated team of professionals!

Salary Range: $40,000.00 - $65,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Retirement Plan

Career Growth Opportunities

Mon-Fri Schedule

Evenings Off

Dental Insurance

Health Wellness Benefit

• Customer Service Experience: Previous experience in a customer service role is preferred, but not required.
• Excellent Communication Skills: Strong oral and written communication skills, with the ability to effectively interact with clients and team members.
• Attention to Detail: Ability to accurately process information and handle sensitive customer data.
• Organizational Skills: Strong organizational abilities to manage multiple tasks and prioritize workload effectively.
• Positive Attitude: A positive and friendly demeanor when assisting clients, ensuring a high level of customer satisfaction.

• Customer Assistance: Provide prompt and friendly assistance to policyholders, addressing inquiries, and resolving concerns.
• Policy Changes: Process policy changes accurately and efficiently, ensuring all necessary documentation is completed.
• Client Communication: Maintain regular contact with policyholders, keeping them informed about their policies, coverage options, and any changes.
• Documentation: Maintain accurate records of all client interactions, policy changes, and other relevant information.
• Problem Solving: Analyze and resolve customer issues and complaints, finding suitable solutions to ensure their satisfaction.
• Accuracy: Be diligent in confirming the insured before disclosing personal information over the phone.
• Bundling and Cross-Selling: Identify opportunities to bundle or cross-sell additional coverage options to current customers, enhancing their protection and meeting their insurance needs.

Richard Dean Insurance opened in 2019 and has been a top performing agency in the Lakewood Ranch and Venice area. Richard has been in the insurance industry for nearly 20 years, has a wide knowledge of the Florida insurance market and prides himself in educating his staff and clients while providing remarkable service. Richard Dean Insurance also offer a comprehensive training program for individuals who are looking to make a career change. We partner with many insurance carriers while providing an exceptional place to work. We compensate employees based on their hard working efforts because we realize that our success depends on the efforts of every member within our organization. We understand that it is our responsibility to provide an education to our staff and clients that encourages security and peace of mind.