Responsive Insurance Inc
Insurance Customer Service Representative
Job Overview
Founded in 2013, Responsive Insurance Inc. fosters a positive, growth-oriented team culture. We believe in building strong relationships, supporting one another, and resolving conflicts in healthy ways. Our mission is to lead the insurance space by providing personal, efficient solutions to meet clients' needs while creating an engaging and balanced work environment for our team. Employees enjoy a team atmosphere, access to advanced resources and technology, and abundant growth opportunities.
Join our team as an Insurance Customer Service Representative, where you'll play a vital role in helping our clients with their insurance needs. The base salary for this position ranges from $41,000 to $55,000 annually, with bonus opportunities. Enjoy a supportive workplace with the potential to grow into sales, service, or operational roles, and benefit from every other Friday off at noon!
Ready to grow with us? Apply today and become a valued part of the Responsive Insurance Inc. team!
Salary Range: $41,000.00 - $55,000.00 per year
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Life Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings Off
Weekends Off
Supportive and Collaborative Work EnvironmentDental Insurance
Dental Insurance
Requirements
- Insurance license preferred but not required; willingness to obtain one is a must.
- Previous customer service experience, preferably in the insurance industry.
- Strong knowledge of insurance products, such as auto and home insurance, is a plus.
- Excellent verbal and written communication skills are essential.
- Tech-savvy with proficiency in Microsoft Office and other software systems.
- Ability to multitask, prioritize, and manage time efficiently.
- Strong problem-solving skills and attention to detail.
Responsibilities
- Respond to client inquiries via phone, email, and in-person, providing accurate and timely information.
- Assist clients with policy changes, claims processing, and billing inquiries.
- Educate clients on insurance products and coverage options in an easy-to-understand manner.
- Maintain up-to-date client records using our advanced agency management system.
- Collaborate with insurance carriers to resolve client issues and gather necessary information.
- Support agents and team members in various tasks, ensuring smooth teamwork.
- Ensure all activities comply with regulatory requirements and company policies.