Job Title: Customer Service Representative At Farmers Insurance, we are committed to helping families and individuals protect what matters most. Our local agency is a fast-paced, customer-focused insurance office offering personal and commercial insurance solutions. We're seeking a friendly, organized, and motivated Customer Service Representative (CSR) to join our team. Job Description: As a CSR, you will be the first point of contact for clients, helping with policy questions, billing inquiries, coverage updates, and more. You’ll also assist in maintaining client relationships and supporting our sales team. This role is vital to the success of our agency and provides opportunities for growth within the insurance industry. You Will be the first point of contact for clients, helping with policy questions, billing inquiries, coverage updates, and more. You’ll also assist in maintaining client relationships and supporting our sales team. This role is vital to the success of our agency and provides opportunities for growth within the insurance. industry. Support sales staff by processing policy changes and following up on client needs Assist in claims processing and document preparation Maintain accurate records in our CRM system.

Benefits

Paid Time Off (PTO)

Career Growth Opportunities

Hands on Training

Retirement Plan

High Scool Diploma

Support sales staff by processing policy changes to their policy.

Prior customer service experience.

Problem-solving skills.

Detail-oriented and organized .

Comfortable with computer systems and multitasking .

Bilingual (Spanish/English) is a plus.

Must be able to obtain a property & casualty insurance license if not already licensed .

 

You will be the first point of contact for clients, helping with policy questions, billing inquiries, coverage updates, and more. You’ll also assist in maintaining client relationships and supporting our sales team. This role is vital to the success of our agency. Provide excellent customer service by answering customer questions and following up on leads and help identify upsell/cross-sell opportunities.

RAYMOND SMITH-Farmers Insurance Agency is a team of dedicated individuals that work hard to provide each customer the best service while educating them on insurance products that would benefit them the most. We are always looking for talented individuals who want to succeed in the insurance industry. If you are willing to learn and looking for a rewarding career opportunity, then we encourage you to apply today