Randy Wise Automotive Team, located in Grand Blanc, Michigan, is excited to invite a dynamic and customer-focused individual to join our esteemed automotive team as a Service Advisor. We are renowned for delivering exceptional service and are committed to maintaining the highest standards of customer satisfaction. As a Service Advisor, you will be the crucial link between our customers and our technical team, ensuring a smooth and seamless service experience. This on-site position necessitates an individual who thrives in a bustling environment and possesses excellent communication skills. You will be responsible for coordinating vehicle services and repairs, liaising with customers to explain processes and solutions, and ensuring a positive experience throughout. If you are passionate about the automotive industry and enjoy connecting with people, Randy Wise Automotive Team is the ideal place for you to grow and excel.

Salary Range: $55,000.00 - $70,000.00 per year

Benefits

Annual Base Salary Based on Experience

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Career Growth Opportunities

Retirement Plan

Experience: Prior experience as a Service Advisor or in a similar role within the automotive industry is preferred.

Communication Skills: Excellent verbal and written communication skills, with a focus on customer service.

Technical Knowledge: Basic understanding of automotive systems and terminology.

Problem-Solving: Strong problem-solving abilities to address customer concerns and provide solutions.

Organizational Skills: Exceptional organizational skills and attention to detail.

Teamwork: Ability to work collaboratively within a team to ensure customer satisfaction and service efficiency.

Computer Skills: Proficient in using automotive service software and standard office applications.

Customer Interaction: Communicate clearly and effectively with customers to understand their vehicle service needs, providing an inviting and warm experience.

Service Scheduling: Coordinate and schedule service appointments, ensuring optimal use of service bays and technician time.

Estimations: Prepare accurate cost estimates and explain the details to customers in a positive manner, ensuring clarity and understanding.

Repair Coordination: Collaborate with technicians to ensure timely and efficient completion of vehicle repairs and maintenance.

Record Maintenance: Maintain detailed records of services performed, customer interactions, and any follow-up actions required.

Follow-up: Conduct post-service follow-ups to ensure customer satisfaction and address any additional concerns.

Product Knowledge: Continuously update knowledge about automotive parts and services to provide informed and trustworthy advice to customers.

Join the Randy Wise Automotive Team, where car enthusiasts thrive in a vibrant and supportive environment! As a leading player in the automotive industry, we prioritize innovation and customer satisfaction while fostering a culture of teamwork and growth. Our passionate team is dedicated to delivering exceptional service and quality vehicles, ensuring every customer leaves with a smile. If you're looking to elevate your career in a fun, dynamic setting, we invite you to be a part of our journey toward excellence!

At Randy Wise Automotive Team, we believe in driving excellence both on and off the road. With a vibrant culture focused on teamwork and innovation, we are dedicated to delivering top-notch service to our customers. As leaders in the automotive industry, we are committed to fostering growth, supporting our employees, and embracing cutting-edge technology. Join us to be part of a dynamic team that champions progress and makes a meaningful impact every day! Drive your career forward with us!