At Randy Wise Automotive Team, located in the heart of Flint, Michigan, we're seeking an enthusiastic and dedicated Service Advisor to join our exceptional team. If you are passionate about cars and customer service and dedicated to providing a positive experience, we want you! Our reputation is built on reliability and trust, and our service team is at the forefront of sustaining this. As a Service Advisor, you will play a crucial role in serving our valued customers and ensuring their automotive needs are met effectively and efficiently. You will be the friendly face and voice they trust to navigate their vehicle service needs. Your passion for the automotive industry and commitment to customer care will help Randy Wise Automotive Team continue to thrive. Join us to be part of a team that values integrity, collaboration, and a positive work environment.

Salary Range:

Benefits

Hourly Base Salary Based on Experience

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Career Growth Opportunities

Retirement Plan

Experience: Proven experience as a Service Advisor or in a similar customer service or automotive role is preferred.

Automotive Knowledge: Strong understanding of automotive technology, repair processes, and vehicle maintenance.

Communication Skills: Excellent verbal and written communication skills to effectively convey information to customers and team members.

Customer-Service Orientation: A commitment to providing exceptional customer experiences and a passion for automotive service.

Problem-Solving Skills: Ability to assess customer needs and provide practical and timely service solutions.

Organizational Skills: Strong organizational and multitasking skills to manage multiple customer service requests and priorities effectively.

Technical Proficiency: Familiarity with automotive diagnostic tools and technology, including CRM software and service management systems.

Team Player: Ability to work collaboratively within a dynamic team environment, fostering positive relationships with colleagues and customers.

Customer Engagement: Welcome customers warmly and listen to their automotive concerns to ensure accurate service diagnosis.

Service Coordination: Coordinate with the service technicians to ensure timely and efficient vehicle maintenance and repair processes.

Documentation: Maintain accurate customer records and detailed reports of the services performed.

Estimate Preparation: Provide clear and detailed estimates of repair and maintenance costs, explaining components to clients as needed.

Customer Follow-up: Follow-up with customers post-service to ensure their satisfaction and to promote ongoing business relationships.

Upselling: Identify opportunities to provide additional services based on the customer's vehicle condition and needs.

Join the Randy Wise Automotive Team, where car enthusiasts thrive in a vibrant and supportive environment! As a leading player in the automotive industry, we prioritize innovation and customer satisfaction while fostering a culture of teamwork and growth. Our passionate team is dedicated to delivering exceptional service and quality vehicles, ensuring every customer leaves with a smile. If you're looking to elevate your career in a fun, dynamic setting, we invite you to be a part of our journey toward excellence!

At Randy Wise Automotive Team, we believe in driving excellence both on and off the road. With a vibrant culture focused on teamwork and innovation, we are dedicated to delivering top-notch service to our customers. As leaders in the automotive industry, we are committed to fostering growth, supporting our employees, and embracing cutting-edge technology. Join us to be part of a dynamic team that champions progress and makes a meaningful impact every day! Drive your career forward with us!