Join the dynamic and customer-focused Randy Wise Automotive Team as a Service BDC in beautiful Grand Blanc, Michigan. As a pivotal member of our esteemed team, you will be at the heart of providing unparalleled customer service and ensuring a seamless automotive service experience. We are an industry leader committed to excellence, professional growth, and fostering an inviting work environment. Our team is dedicated to maintaining the highest standards in the automotive industry while embracing positive interactions with our valued customers. This on-site role offers you the chance to be actively involved in our mission to deliver outstanding service, ensuring every customer leaves with a smile. If you are a motivated individual with a passion for customer service and a knack for communication, we invite you to make a difference at Randy Wise Automotive Team.

Salary Range:

Benefits

Hourly Base Salary Based on Experience

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Career Growth Opportunities

Retirement Plan

Experience: Previous experience in a customer service or call center environment is preferred.

Communication Skills: Outstanding verbal and written communication skills are essential.

Organizational Skills: Strong organizational and time management capabilities.

Customer Focus: Demonstrated ability to effectively handle client inquiries and provide solutions.

Tech-Savvy: Comfortable with using CRM systems and other related technology.

Team Player: Ability to work collaboratively with the service team and other departments.

Problem-Solving: Strong problem-solving skills to address customer needs and concerns.

Customer Interaction: Actively engage with customers, scheduling service appointments and answering inquiries about their automotive needs.

Coordination: Collaborate with service advisors and technicians to ensure efficient workflow and accurate communication regarding service updates.

Follow-up: Conduct follow-up calls to check on the customer satisfaction after service completion and identify potential future needs.

Database Management: Maintain accurate customer records and keep the internal system updated with the latest service schedules and details.

Reporting: Assist in compiling reports on service metrics and customer feedback to support continuous improvement initiatives.

Join the Randy Wise Automotive Team, where car enthusiasts thrive in a vibrant and supportive environment! As a leading player in the automotive industry, we prioritize innovation and customer satisfaction while fostering a culture of teamwork and growth. Our passionate team is dedicated to delivering exceptional service and quality vehicles, ensuring every customer leaves with a smile. If you're looking to elevate your career in a fun, dynamic setting, we invite you to be a part of our journey toward excellence!

At Randy Wise Automotive Team, we believe in driving excellence both on and off the road. With a vibrant culture focused on teamwork and innovation, we are dedicated to delivering top-notch service to our customers. As leaders in the automotive industry, we are committed to fostering growth, supporting our employees, and embracing cutting-edge technology. Join us to be part of a dynamic team that champions progress and makes a meaningful impact every day! Drive your career forward with us!