RME Insurance in Lafayette, Indiana, is looking for a motivated and dynamic individual to join our team as a Full-Time Commercial Lines Insurance Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment, this is the role for you. You will be responsible for providing excellent customer service and support on Commercial accounts to help businesses protect their assets. You will help them ensure they have the coverage they need.

No prior experience in Commercial Lines? No problem!

This is the perfect opportunity to transfer your personal lines experience to break into commercial lines. You’ll have the opportunity to grow your knowledge of the insurance industry and you’ll benefit from additional avenues for growth and advancement. We will teach you everything you need to know about commercial lines products and services. You will even have the opportunity to move up into a sales position if desired.

Are you an Experienced Commercial Lines CSR? Incredible!

You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge of commercial coverage with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired.

Apply now to join our team and our commitment to client satisfaction and success.

Salary Range: $40,000.00 - $65,000.00 per year

Benefits

Base Salary

Paid Time Off (PTO)

Mon-Fri Work Schedule

401K Plan

Hands On Training

Professional Work Environment

Retirement Benefits

Paid Holidays

Paid Time Off (PTO)

Supplemental Insurance

Mon-Fri Work Schedule

Holidays Off

401K Plan

Career Development & Growth

Hands On Training

Office Cat

Office Holiday Parties

Employer Matched Retirement Contributions

Work From Home Flexibility

Free Parking

Professional Work Environment

Retirement Benefits

Telecommuting

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Create relationships from a cold start.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Confident, self-starter who works well independently.
• A Property & Casualty license is preferred but will train good individual.
• Must be awesome at opening doors and getting appointments from a cold start.
• Must be highly self-motivated.
• Professional phone etiquette.
• Career minded vision.
• Problem-Solving Capabilities.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
• Driven and goal-oriented individual.
• Be capable of handling customer rejection.
• Strong communication and negotiation skills.
• Be equipped with great listening and closing skills.
• No insurance experience required but must be willing to learn

Process customer policy change requests.

Secure all Trailing Documents from customers.

Complete Evidence of Insurance requests.

Return all phone messages promptly.

Prospecting and generating new business through leads & referral sources.

Generating insurance quotes.

Provide exceptional customer service.

Be outstanding at relationship building.

Claims follow up calls.

Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.

Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.

Provides on-going support to insurance clients as needed.

Provide customers with additional information about new products and services.

Work independently and as part of a team.

Stay up-to-date on industry market trends and best practices.

Assess and identify the wants and needs of your customer(s) over the phone.

Participate in regular team meetings and brainstorming sessions.

Attend training and continuing education courses.

Handle customer renewals.