Join RJ Agency LLC, a dynamic insurance services company located in the heart of Davie, Florida, where we are committed to delivering exceptional customer experiences. As a Licensed Insurance Customer Service Representative, you will be the cornerstone of our customer relations, providing expert guidance and support to policyholders. Our supportive and team-oriented environment strives to foster positivity and growth, making it a great place to build a rewarding career in the insurance industry. We pride ourselves on our proactive approach to customer service, ensuring that clients receive the highest quality assistance at every stage of their insurance journey. This role offers the opportunity to connect with clients directly, addressing their inquiries and needs, while contributing to a high-energy, people-focused organization dedicated to excellence.

Salary Range: $17.00 - $19.00 per hour

Benefits

Hourly Base Salary Based on Experience

Mon-Fri Schedule

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Career Growth Opportunities

Evenings Off

Retirement Plan

Appreciation Lunches

Weekly Team Meetings

Home & Work Life Balance

Family Focused

Monthly Bonus Opportunities

Paid Holidays

Experience: At least 1 year of experience in customer service, preferably within the insurance industry.

Communication Skills: Excellent verbal and written communication abilities, with a knack for clarity and empathy.

Problem Solving: Strong analytical skills to resolve client issues effectively and efficiently.

Customer Focused: A strong desire to meet and exceed client expectations.

Team Player: Cooperative with the ability to work efficiently in a team environment.

Technical Skills: Familiarity with insurance-related software and CRM systems.

Education: A high school diploma or equivalent; further certification in insurance is a plus.

Customer Assistance: Provide exceptional support to clients by resolving inquiries about insurance products and services.

Policy Management: Assist clients in managing their insurance policies, ensuring coverage aligns with their needs.

Information Verification: Verify customer information periodically to maintain up-to-date records and ensure accuracy.

Renewals and Retentions: Engage with clients to discuss policy renewals, aiming to maintain a high retention rate.

Collaborative Support: Work closely with other team members to tackle complex client issues efficiently.

Our local GEICO insurance agency is located in Ft. Lauderdale. We proudly serve the Ft Lauderdale area and we are the only local office in Broward County. Our team takes pride in providing each and every client with exceptional customer service while delivering them insurance products that best suit their needs. We are constantly growing and adding talent to our well established agency. If you are looking for a rewarding career in the insurance industry, then we encourage you to apply to our team today!

At RJ Agency LLC, we redefine the insurance experience with an energetic and professional approach. Our mission is to empower both clients and employees, fostering a culture built on innovation, integrity, and collaboration. With a strong reputation for excellence in the insurance industry, we are dedicated to providing comprehensive solutions while prioritizing personal growth and development. Join us and be part of a dynamic team that values your contributions and strives for success every day!