Join Prewett Pest Control as a Customer Service & Scheduling Specialist at our Gulf Coast office, where you'll support service center operations and help serve customers throughout Baldwin & Mobile counties. This position requires someone who is customer-focused and has exceptional problem-solving, organizational, and communicative skills. This position is ideal for someone who enjoys helping customers and has a natural talent for uncovering customer needs and offering relevant solutions. Our service team is integral in growing and supporting Prewett Pest and its multiple locations across the state. This is a ground-floor opportunity to be part of a fast-growing company, with a pathway to professional and career development.

Who is Prewett Pest Control?

Prewett Pest Control, founded in 2020 by Rusty Prewett, has rapidly grown to serve 5,500+ customers within just four years—with a goal to serve 40,000 by 2030. At Prewett, we are leveraging modern technology to deliver residential and commercial services that are Modern, Convenient, and Effective. As one of the fastest-growing pest control companies in the Southeast, Prewett Pest currently operates in Auburn, Fairhope, Tuscaloosa, and Huntsville, with strategic expansion plans underway across the southeast.

Our Core Focus: We strive to create value with every customer, team member, and partner interaction.

Our Core Values: Passion, Excellence, Adaptable, Creativation, Ownership (PEACO)

Compensation & Perks:

Base Salary: $30k - 40k (based on experience)

Bonus/Commission opportunities include:

Monthly Bonuses

Annual Bonus

Quarterly Promotion Incentives

Sales Commissions

Award trips/Recognition

Advancement opportunities offered through the Prewett Development Program

Blue Cross/Blue Shield Health, Dental, & Vision Insurance

Retirement plan + 3% employer matching

Careers website: www.prewettpestcareers.com

Company website: www.prewettpestcontrol.com

Salary Range: $35,000.00 - $55,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Career Growth Opportunities

What skills and experience are required?

• High school diploma or equivalent
• Must be professional in appearance, with excellent communication skills, friendly disposition, and ability to effectively communicate with a diverse population
• Excellent organizational skills
• Ability to multi-task
• Strong problem-solving skills are required
• Pass a criminal background check and pre-employment drug screen

What makes you stand out?

• Prior call center or office customer service and billing experience
• Experience in service-based routing, billing & collections, and appointment scheduling
• Associate's or bachelor's degree

• Facilitate customer communications, including inbound customer calls, emails, or chats with professionalism and efficiency
• Schedule and manage service appointments for field service professionals with a prioritization of timeliness and route efficiency
• Assist existing customers with rescheduling of service appointments
• Resolve customer inquiries and issues promptly, ensuring customer satisfaction
• Proactively identify customer needs and recommend additional products or services that add value
• Educate customers on available features, upgrades, or complementary offerings
• Achieve cross-sell and customer satisfaction targets
• Document all customer interactions and sales activities in CRM systems
• Collaborate with sales and marketing teams to stay informed on new offerings and promotions
• Maintain a strong knowledge of company products, services, and customer benefits
• Contact customers via phone, email, and mail to collect on overdue accounts.
• Research and resolve account discrepancies and billing issues.
• Work collaboratively with the customer service and billing teams to resolve account issues.
• Meet or exceed individual and team collection targets.
• Provide regular updates to management regarding delinquent accounts and collection efforts.

Our team takes pride in providing each and every client with exceptional customer service while delivering them pest control products that best suit their needs. We are constantly growing and adding talent to our well established company. If you are looking for a rewarding career in the pest control industry, then we encourage you to apply to our team today!