Precix Inc
Online chat Agent
Job Overview
Join Precix Inc, a thriving call center dedicated to providing exceptional customer service through our fully remote online chat agents. At Precix, we believe in the power of seamless communication to create long-lasting relationships with our clients. As an Online Chat Agent, you will have the opportunity to work from the comfort of your home while making a meaningful impact on our customers from New Bedford, Massachusetts.
Our commitment to excellence is reflected in our team's positivity, inviting atmosphere, and dedication to delivering top-tier service. As an Online Chat Agent, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a seamless experience. Join our dynamic team and be a part of fostering positive connections with our valued clients. Apply now!
Salary Range:
Benefits
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Flexible Schedule
Tuition Reimbursement
Mon-Fri Schedule
Career Growth Opportunities
Requirements
Communication Skills: Excellent written communication skills with a friendly and customer-focused demeanor.
Problem-Solving Abilities: Strong critical thinking skills to address customer queries effectively and efficiently.
Adaptability: Ability to adapt to changing situations and handle challenging customer interactions with professionalism.
Customer-Centric: A genuine passion for delivering exceptional service and ensuring customer satisfaction.
Team Player: Collaborative mindset with the ability to work effectively within a remote team environment.
Tech Proficiency: Comfortable using online chat platforms, CRM software, and other communication tools to assist customers.
Responsibilities
Engage with customers through online chat platforms, providing real-time assistance and support.
Respond promptly to customer inquiries, resolve issues, and ensure a positive customer experience.
Utilize your exceptional communication skills to convey information clearly and effectively.
Maintain a professional and friendly tone in all customer interactions, representing the company values.
Collaborate with team members to address more complex customer concerns and escalations.