Prairie Land Insurance Agency
Insurance Customer Service Rep
Job Overview
Prairie Land Insurance Agency is a family-owned agency with deep roots in the community, founded in 1986 and proudly serving clients for nearly four decades. Today, the agency is a close-knit, three-person team where collaboration, trust, and relationships matter. We believe enjoying your work shows through in every client interaction. Our focus is not on being the biggest agency, but on being one of the best for both clients and employees.
We are seeking an Insurance Customer Service Representative to support our growing client base. This role is ideal for someone who values relationship-building, autonomy, and a positive, drama-free work environment. This is a long-term CSR role.
- Base salary of $40,000 to $50,000 based on experience
- Health and disability insurance 100% paid by employer
- Flexible schedule with Monday through Friday hours
- Paid time off, paid sick leave, and paid holidays
- 401k with 3% employer match
- Office snacks and coffee
If you are looking for a supportive, collaborative workplace where your voice matters, apply today!
Salary Range: $40,000.00 - $50,000.00 per year
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Health Insurance
Disability Insurance
Hands on Training
Tuition Reimbursement
Mon-Fri Schedule
Career Growth Opportunities
Evenings off
Weekends off
Bonus Opportunities
Licensing Assistance
Work-Life Balance
Holidays Off
Paid Holidays
401k Plan
Continuing Education Opportunities
Paid Parking
Office Snacks and Coffee
Paid Sick Leave
Personal Workspace
Active Community Involvement
Requirements
- Active insurance license
- Prior customer service experience
- Strong communication and interpersonal skills
- Organized with strong attention to detail
- Comfortable multitasking in a fast-paced environment
- Proficient with computers and agency management systems
Responsibilities
- Answer incoming calls, emails, and walk-in inquiries
- Assist clients with coverage, billing, and basic claims support
- Process policy changes, renewals, and endorsements
- Maintain accurate client records and documentation
- Follow up on renewals and outstanding client needs
- Support team members with service and administrative tasks