Pethel Insurance Group
Experienced Insurance Customer Service Representative
Job Overview
Established in 2006 by Renee Pethel, Pethel Insurance Group is a customer-focused, family-owned business that prides itself on delivering value and protection through partnerships with top-rated insurance carriers. We provide the personal touch of a local agent who advocates for clients, ensuring their needs are met with ease and care. At Pethel Insurance Group, we foster employee growth and advancement while celebrating milestones and achievements together. Join our close-knit team and make a difference in our community!
Position Overview:
We’re seeking a friendly and detail-oriented Experienced Insurance Customer Service Representative to join our dynamic, fast-paced team. In this role, you’ll provide exceptional support to clients while contributing to our mission of outstanding service. This position offers a base pay range of $17 to $23 per hour, depending on experience. With a positive work environment and opportunities for growth, you’ll find a rewarding career here.
Become a part of a team that values your growth and success. Join Pethel Insurance Group and help us deliver outstanding service and protection to our valued clients! Apply Today!
Benefits
Paid Time Off (PTO)
Parental Leave
Hands on Training
Mon-Fri Schedule
Retirement Plan
Weekends OffCareer Growth Opportunities
Requirements
- A North Carolina Property and Casualty Insurance license is a bonus.
- Insurance experience required.
- Excellent written and verbal communication skills.
- Ability to build rapport and nurture relationships with clients.
- Active listening skills and a goal-oriented mindset.
- Strong work ethic with attention to detail and exceptional time management skills.
- Reliable, punctual, and dependable.
- Practical knowledge of MS Office and the ability to learn quickly.
- Professional demeanor and a genuine desire to help others.
Responsibilities
- Greet guests, answer phone inquiries, and direct callers to agents when appropriate.
- Draft correspondence and assist with document preparation.
- Service accounts by entering data into the computer system while speaking with customers.
- Process insurance policy changes accurately and efficiently.
- Collect payments in person or by phone and reconcile remittance reports.
- Maintain account documentation and respond to underwriting memos and follow-ups
- Perform general office tasks such as scanning and faxing.
- Identify cross-selling opportunities and direct leads to agents.