Paul Mijal Agency, LLC
Customer Service Representative
Job Overview
Based in the vibrant community of Weston, Wisconsin, we are seeking a dedicated Customer Service Representative to be an integral part of our team. This is an on-site role where you will experience a dynamic work environment while playing a crucial role in supporting our clients and maintaining the quality of service we are known for.
You will be the first point of contact for our valued clients, ensuring their queries and concerns are addressed promptly and professionally. Our ideal candidate possesses a positive attitude, exceptional communication skills, and a knack for problem-solving. At Paul Mijal Agency, LLC, we believe in fostering a supportive and inclusive workplace that encourages growth and collaboration.
If you are someone who thrives in a supportive team and enjoys engaging with customers to solve their problems efficiently, we invite you to explore this opportunity. Join us in creating impactful customer experiences and growing your career with us!
Salary Range: $18.00 - $22.00 per hour
Benefits
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Flexible Schedule
Disability Insurance
Life Insurance
Vision Insurance
Dental Insurance
Hands on Training
Tuition Reimbursement
Mon-Fri Schedule
Evenings Off
Career Growth Opportunities
Requirements
Experience: Previous experience in customer service or an administrative role is advantageous.
Communication Skills: Excellent verbal and written communication skills are necessary for engaging with customers and team members.
Problem-Solving: Strong problem-solving abilities to efficiently address customer inquiries and concerns.
Organization: Detail-oriented and capable of managing multiple tasks with efficiency.
Customer-Oriented: A genuine desire to provide outstanding service and meet customer needs.
Team Player: Ability to work well within a team, promoting a supportive and collaborative work environment.
Technical Proficiency: Familiarity with basic office software and customer service systems.
Responsibilities
Client Interaction: Provide excellent customer service by addressing inquiries and resolving issues promptly and effectively.
Document Management: Maintain accurate records of customer interactions and transactions, ensuring all documentation is up-to-date and properly archived.
Communication: Liaise with internal departments to resolve customer issues and streamline service delivery.
Information Dissemination: Stay updated on company policies and communicate any changes effectively to customers.
Feedback Collection: Gather and report customer feedback to contribute to service improvement and business growth.