Join a Legacy. Make an Impact.  At Paul & Dixon Insurance, we're more than just an agency -- we're a team of professionals dedicated to helping families protect the things they love. For over 170 years, our commitment to integrity, client service, and community has made us one of Massachusetts’ most respected independent insurance agencies. Now, we’re looking for a Personal Lines Account Manager (CSR) to help us carry that legacy forward.

Salary Range: $55,000.00 - $80,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Parental Leave

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

What We’re Looking For 

• 1-2 years of insurance service experience preferred.
• P&C license preferred.
• Self-starter who thrives in a fast-paced, team-oriented environment.
• Detail-oriented, analytical, and a strong communicator.

What You'll Do 

• Deliver prompt, high-quality service to personal lines clients, assisting with insurance products such as home, auto, umbrella, watercraft and similar coverages.
• Build relationships by helping clients protect the things they love and supporting our community.
• Process new business, estimate premiums, complete applications and binders, rewrite policies, and provide underwriting info to carriers.
• Respond to client requests for quotes, account reviews, coverage changes, and new policies — by phone, video, email, and in person.
• Handle incoming requests from clients, carriers, and third parties, ensuring accuracy and timeliness.
• Cross-sell policies and actively recommend coverage enhancements at every appropriate service contact.
• Comply with agency procedures and use office technology.
• Develop and maintain strong relationships with commercial clients to understand their insurance needs.
• Provide expert advice on insurance products and risk management strategies.
• Identify new business opportunities through outside sales efforts.
• Negotiate policy terms and pricing with clients and underwriters.
• Collaborate with internal teams to ensure seamless service delivery.
• Keep abreast of industry trends and regulatory changes affecting commercial insurance.
• Prepare detailed analysis and reports for clients and management.
• Represent the agency at community events to enhance our local presence.

Ready to build your career and make a difference?

Please email your resume to Steve Connulty, President, at sconnulty@pd-ins.com.

Paul & Dixon Insurance – Protecting the South Coast Since 1852

Paul & Dixon is one of Massachusetts’ oldest and most respected independent insurance agencies. For over 170 years, we’ve been helping families and businesses protect what matters most with personalized insurance solutions and trusted risk management advice.

We’re more than just an agency—we’re a team of experienced professionals committed to integrity, client service, and community. With offices in New Bedford’s Downtown and North End, we combine history, stability, and growth opportunities in a supportive, career-focused environment.

Join us and be part of a company where your expertise is valued, your career can thrive, and your work makes a real difference.

Build Your Career. Make an Impact.

Be Part of Our Legacy at Paul & Dixon Insurance

Looking to build a career, not just find a job? At Paul & Dixon Insurance, we’ve been protecting families and businesses across the South Coast since 1852—and we’re always looking for new talent to carry that legacy forward.

Here’s why career-minded professionals choose to work with us:

• Learn & Grow – Get hands-on experience with mentorship from seasoned insurance professionals.
• Build Your Future – We invest in training, certifications, and career paths that open doors for advancement.
• Make an Impact – Your work directly helps people and businesses protect the things they love.
• Join a Team That Cares – Collaborative, community-focused, and committed to doing things the right way.
• Balance That Works – A professional environment that also values your life outside of work.

At Paul & Dixon, you’ll broaden skills, confidence, and opportunities that last a lifetime—while working in an industry that’s stable, essential, and rewarding.