We are looking for a motivated and detail-oriented Account Service Representative to join our team! In this role, you will be the primary point of contact for servicing existing client accounts. You will handle policy changes, assist with client inquiries, process renewals, and ensure our customers receive exceptional support and attention to their insurance needs.

Join a team that cares about our customers and you! Paola Burk Farmers Insurance in Dallas, Texas, is looking for an experienced and committed individual to join our team as a Full-Time Account Manager. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role. Apply now to join our team and begin a role with excellent career growth and earning potential.

Salary Range: $40,000.00 - $60,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Hands on Training

• Strong verbal and written communication skills
• Active listening to understand client needs
• Ability to research and identify prospects and market trends
• Good time management and multitasking skills
• Adaptable to changes in strategies and markets
• Comfortable using technology and sales tools
• Resilient and persistent, with a positive attitude
• Problem-solving skills to overcome challenges and objections
• Ability to collaborate with team members across departments
• Goal-driven and motivated to meet performance targets
• Open to feedback and continuous improvement
• Professional, respectful, and courteous in all interactions
• Empathetic and able to build genuine client relationships
• Curious and asks thoughtful questions to understand client needs
• Takes ownership and accountability for tasks and results
• Committed to ongoing learning and industry knowledge
• Maintains integrity and honesty in all client and team interactions

• Assist clients with policy changes, endorsements, billing questions, and coverage inquiries
• Process policy updates such as address changes, vehicle changes, and coverage modifications
• Manage and track client renewals, ensuring policies are up to date and meet client needs
• Respond promptly and professionally to client emails, calls, and service requests
• Work closely with carriers to process policy documents and resolve client issues
• Maintain accurate records in agency management systems
• Identify opportunities for additional coverage or policy improvements and notify the agent when appropriate
• Help maintain a positive client experience by delivering excellent customer service