Remote Commercial Lines Account Manager – (Atlanta, GA / Columbus, GA area)

Job Location:

Atlanta, GA, 30313, USA

Job Category:

Customer Service Representative

Job Type:


Remote Type:

Fully Remote

Job Description

Fueled by meritocracy, our company believes in rewarding goal oriented self-starters, and those who are committed to the highest levels of customer service for our clients. Our teammates are bound together by shared goals and our collective commitment to integrity and quality.

OuterBridge Risk Advisors is seeking a Commercial Lines Account Manager for our Southeast operations! Our goal is to hire an individual who is motivated to follow a career track of becoming an Account Executive and then an Operations Manager for OuterBridge over time.

This team is currently working in a fully remote capacity, so as to provide the flexibility and work environment that our current employees truly value. 


  • $1,000 sign-on bonus (90 day probationary period)
  • Unparalleled growth and advancement opportunities within our organization
  • Competitive pay based on experience and skillset
  • Flexible Paid Time Off
  • Generous benefits package: health, dental, vision, etc.


  • Be accountable and responsible for retention and customer relationship management for book of clients
  • Follow agency procedures regarding renewal workflows and timelines. This includes: participating in internal meetings, gathering underwriting information, preparing submissions, identifying markets, following up for and comparing quotes, preparing proposals, presentations and post-binding activity and documentation
  • Participate in strategic internal and external meetings to generate innovative solutions for customers and provide recommendations for an array of commercial lines property and casualty insurance
  • Participate in pre-renewal, renewal, stewardship, and claims review meetings with customers as needed
  • Maintain accurate customer files, and consistent documentation
  • Identify internal resources and utilize them to effectively bring value to customers
  • Maintain excellent communication with team, internal and external customers at all stages of account cycle
  • Provide sound recommendations and guidance to customers on insurance programs
  • Strictly adhere to procedures and deadlines; communicate the same needs to team
  • Invoice and collect premium in a timely manner, in accordance with agency procedures
  • Promptly reply to all customer requests, including expedited requests for policy documentation such as certificates and ID cards
  • Foster and seek relationships with teammates across all levels of OuterBridge
  • Ensure compliance with government agencies and corporate policies and procedures
  • Attend training sessions, courses, etc. to maintain up-to-date skills


  • 3+ years’ experience in Commercial Insurance account management, required
  • Active P&C license, required
  • Proficiency in Microsoft Office 365 (Outlook, Excel, Word, etc), required
  • Exceptional customer service and interpersonal skills, required
  • Bachelor’s Degree, preferred
  • Insurance designations (CIC, CISR, ARM, etc.), a plus
  • Experience with Applied Epic, a plus

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About OuterBridge Risk Advisors

OuterBridge Risk Advisors is an independent insurance agency that look at protection as a tool to progress, not simply as a cost of doing business. Our team of risk and reward insurance advisors offer our clients the freedom to create a sustainable business, increase profitability, protect their families, and nurture what matters most to them for a brighter tomorrow.

 OuterBridge’s ownership is privately held and our service perspective is boutique. This enables us to think independently, collaborate openly, and serve proactively. The flexibility to tap into our imaginations leads to inventive solutions that address your unique situation. We consider having our “ear to the ground” an important part of what we provide - we hear what’s happening in our industry and yours, and apply trends, viewpoints and updates to your advantage.

Through knowledge and insight, we build and reinforce the foundation that helps support our clients goals. Whether you are interested in learning more about what sets OuterBridge apart, or are a passionate and dedicated individual interested in joining our team, we invite you to both visit our website to learn more and to connect with us.

View our Website