Our award-winning insurance agency is expanding, and we are looking for a motivated and service-oriented individual to join our outstanding team in El Paso, TX. As a Customer Service Representative, you will play a vital role in supporting our clients by delivering exceptional service and maintaining lasting relationships. This is a full-time position offering a great opportunity to grow your career within a respected and community-focused agency. If you are compassionate, detail-oriented, and enjoy helping others, this position is for you!

Salary Range: $25,000.00 - $50,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Retirement Plan

Career Growth Opportunities

Mon-Fri Schedule

Hands on Training

• Strong communication and interpersonal skills.
• Positive, customer-first attitude with a high level of professionalism.
• Ability to multitask, stay organized, and work in a fast-paced environment.
• Detail-oriented with strong problem-solving skills.
• Basic computer proficiency (Microsoft Office, email, etc.).
• Prior experience in customer service, insurance, or office work is preferred but not required, we will provide training for the right candidate.
• Texas Property & Casualty Insurance License required or must be obtained within 30 days of hire.
• If not currently licensed, we will provide study materials, cover application fees, and pay for your exam to help you get licensed quickly.
• Bilingual (English/Spanish)
• High school diploma or equivalent required.

• Provide exceptional customer service to existing clients and new prospects.
• Process policy change requests, endorsements, renewals, and cancellations.
• Respond to client inquiries and resolve issues promptly and professionally.
• Educate clients about their insurance options and coverage details.
• Maintain accurate records and documentation in client files and CRM systems.
• Assist with billing inquiries and claims follow-ups as needed.
• Collaborate with the service and sales teams to support agency goals.
• Stay current on product knowledge and company updates through training.

Launch Your Career with the Oscar Arrieta Agency

Join one of the nation’s top-performing Allstate agencies and take your career to new heights.

At the Oscar Arrieta Agency, we’re more than just an insurance agency—we’re a powerhouse of ambition, growth, and excellence. Ranked in the top 1% of Allstate agencies nationwide, our achievements include prestigious honors such as the Inner Circle Award, Circle of Champions, Honor Ring, Leaders Forum, MDRT (Million Dollar Round Table), National Summit, Quality Agent, Elite Agent, Top Commercial Producer and National Conference Winner. We are proud to be recognized as a Premier Elite Agency in the industry.

Be Part of Our Success Story

Whether you're just starting out or looking to advance your career, the Oscar Arrieta Agency provides a platform where your potential meets our opportunity. We’re searching for driven, energetic, and service-oriented individuals ready to make a real impact.

Why Choose Us?

We are committed to building a team of exceptional professionals who are passionate about making a difference. When you join our agency, you’re not just starting a job—you’re stepping into a career that challenges, inspires, and rewards you.

✅ Multiple Locations: We serve El Paso County with locations in El Paso, Horizon City, and Fabens, offering career opportunities close to home.

✅ Award-Winning Culture: Work in a results-driven, supportive environment where your contributions are recognized and celebrated.

✅ Career Growth: From frontline team members to future leaders, we provide a clear path for advancement through training, mentorship, and development programs.

✅ Diverse Roles: We’re hiring across departments, including sales, customer service, claims support, onboarding, and leadership roles.

What You’ll Gain

• Hands-on experience with an agency that’s shaping the future of insurance.
• The opportunity to collaborate with some of the best professionals in the business.
• A workplace culture built on integrity, teamwork, and results.
• Ongoing education and licensing support to help you grow professionally.
• A mission-driven environment where every policy and every client matters.

👉 Apply today and join the most elite team in the insurance industry. Your future starts here.

Why Choose Us?

We are committed to building a team of exceptional professionals who are passionate about making a difference. When you join our agency, you’re not just starting a job—you’re stepping into a career that challenges, inspires, and rewards you.

✅ Multiple Locations: We serve El Paso County with locations in El Paso, Horizon City, and Fabens, offering career opportunities close to home.

✅ Award-Winning Culture: Work in a results-driven, supportive environment where your contributions are recognized and celebrated.

✅ Career Growth: From frontline team members to future leaders, we provide a clear path for advancement through training, mentorship, and development programs.

✅ Diverse Roles: We’re hiring across departments, including sales, customer service, claims support, onboarding, and leadership roles.

What You’ll Gain

• Hands-on experience with an agency that’s shaping the future of insurance.
• The opportunity to collaborate with some of the best professionals in the business.
• A workplace culture built on integrity, teamwork, and results.
• Ongoing education and licensing support to help you grow professionally.
• A mission-driven environment where every policy and every client matters.