About Us

O’Brien Insurance Agency Inc. is a one-percent, multi-line insurance agency with a five-star reputation nationwide with Farmers. We are a high-performing, community-focused agency that thrives in the fast-paced and sometimes chaotic California insurance market. As we continue to expand, we are looking for a dynamic, competitive, and adaptable team player to join us.

About the Role

We are seeking a Licensed Customer Service Representative to assist with client service, policy management, and sales opportunities. This role is perfect for someone who is organized, competitive, technologically savvy, coachable, and a strong communicator. You will play a key role in providing exceptional customer service, supporting sales efforts, and ensuring smooth operations in our fast-moving agency.

Compensation & Growth

• Base pay: $18-$25/hour (DOE)

• monthly Commissions and/or performance-based bonuses

• Long-term career growth potential within a top-tier insurance agency

Salary Range:

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Flexible Schedule

What We’re Looking For

• Excellent organizational skills – able to manage multiple tasks efficiently.

• Competitive nature – thrives in a goal-driven environment.

• Technologically savvy – comfortable with CRM systems, automation tools, and other digital platforms.

• Coachable & adaptable – willing to learn, take feedback, and pivot as needed.

• Strong communicator – confident and professional in phone and in-person interactions.

• Quick learner – able to absorb new information and apply it effectively.

• Sales experience is a huge plus – while this is a customer service role, a background in sales will be highly valuable.

Note: A Property & Casualty (P&C) license will be required for the role, but it is not necessary to apply—we will support the right candidate in obtaining their license.

If you are looking for a career in a high-performance, supportive, and exciting insurance agency, apply now! We are looking for motivated team players ready to grow with us.

Responsibilities

• Assist clients with policy inquiries, billing, and claims processes.

• Provide proactive customer service to ensure client retention and satisfaction.

• Support sales efforts by identifying opportunities and referring leads.

• Maintain accurate client records and documentation.

• Navigate various insurance systems and platforms efficiently.

• Collaborate with team members in a fast-paced, high-energy environment.

FARMERS AGENCY