Are you a seasoned insurance professional with a passion for leading dynamic teams and driving exceptional customer service? Do you thrive in a fast-paced environment where your expertise in Personal Lines Insurance can make a significant impact? If so, we invite you to join our team as the Department Manager for Personal Lines at NorthStar Insurance and oversee our Personal Lines team. At NorthStar we value innovation, dedication and a customer-centric approach. If you are ready to take the next step in your career and want a work-life balance, we want to hear from you. This is a hybrid role -3 days in office.

Salary Range: $75,000.00 - $90,000.00 per year

Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Flexible Schedule

Vision Insurance

Dental Insurance

Health Insurance

Life Insurance

Disability Insurance

Parental Leave

Mon-Fri Schedule

Tuition Reimbursement

Hands on Training

Career Growth Opportunities

Retirement Plan

Evenings Off

Early Fridays

Work from Home

• Servicing all aspects of our client’s personal insurance needs, usually in partnership with an Account Executive or Producer, from renewal preparation and marketing to policy administration.
• Gathering accurate information from clients and preparing applications for submission to the insurance companies.
• Developing proposals and insurance summaries based on an evaluation of the client’s coverage needs.
• Supporting and processing new business, renewals, endorsements, cancellations, and rewrites.
• Explaining insurance policies and coverages, suggesting coverage enhancements, and resolving general customer inquiries.
• Maintaining electronic client account records and adhering to agency procedures and workflows.
• Proficiency with Microsoft Office Suite and Agency Management technology, preferably TAM.
• Familiarity with High-Net-Worth clientele and clients located in coastal markets a plus
• Ability to follow agency procedures and workflows with minimal supervision.

In this pivotal role, you will oversee the daily operations of our personal lines department, ensuring seamless service delivery and operational efficiency to include:

• Servicing all aspects of our client’s personal insurance needs, usually in partnership with an Account Executive or Producer, from renewal preparation and marketing to policy administration.
• Gathering accurate information from clients and preparing applications for submission to the insurance companies.
• Developing proposals and insurance summaries based on an evaluation of the client’s coverage needs.
• Supporting and processing new business, renewals, endorsements, cancellations, and rewrites.
• Explaining insurance policies and coverages, suggesting coverage enhancements, and resolving general customer inquiries.
• Maintaining electronic client account records and adhering to agency procedures and workflows.
• Oversee other Personal Lines Account Managers in the department.

Founded in 1995, NorthStar Insurance Services has grown to become one of the leading independently owned insurance agencies in New England.  We provide insurance brokerage and risk management services to clients of all sizes and risk profiles, ranging from individuals to publicly traded corporations. We represent a wide array of reputable insurance carriers, and we work hard to provide our clients with the very best risk management products and services available in the insurance marketplace.  We work closely as a team and care deeply about our clients and our employees.

WHY YOU SHOULD WORK WITH US

• Our philosophy and the values by which we live and work are designed to champion our people and help them achieve their full potential;
• We are a great fit for individuals looking for a career, not a job;
• We take a team approach;
• We are passionate about our business and serving our customers;
• We have high expectations for our employees and reward commensurately;
• We are proud that many of our employees have been with us 5, 10, even 20+ years! They’ve helped us maintain a client retention rate of over 96%;
• We value process and structure in our pursuit to provide industry-leading service.