Join the dedicated team at Northgate Ford, a leading auto service provider in Port Huron, Michigan. We pride ourselves on delivering top-notch service to our community, ensuring that our customers' vehicles are treated with the highest care and expertise. As a Service Advisor, you will be the welcoming face and trusted consultant for our clients as they seek efficient and reliable auto service solutions. You'll be an integral part of our service team, playing a crucial role in enhancing customer satisfaction and maintaining our stellar reputation. At Northgate Ford, we value positive interactions, inviting work culture, and a commitment to quality service. If you are eager to contribute to a positive work environment, thrive in a customer-focused setting, and have a passion for the automotive industry, we would love to hear from you.

Salary Range: $50,000.00 - $80,000.00 per year

Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Health Insurance

Retirement Plan

Evenings Off

Experience: A minimum of 2 years experience in an automotive repair or customer service role related to the auto service industry.

Communication Skills: Excellent verbal and written communication skills, including the ability to effectively present information and respond to questions from customers.

Customer Service: Strong customer service skills with a focus on building long-term client relationships to ensure satisfaction and loyalty.

Organizational Skills: Strong ability to manage multiple tasks with attention to detail and accuracy.

Technical Knowledge: Understanding of vehicle systems and repair standards to effectively discuss vehicle repairs and maintenance.

Problem Solving: Ability to effectively identify problems, gather information, and develop appropriate solutions.

Teamwork: Strong ability to work collaboratively with technicians and other service team members to provide excellent service to customers.

Availability: Willingness to work full-time on-site at our Port Huron location, including weekends as necessary.

Customer Service: Serve as the primary point of contact for customers, ensuring a pleasant experience from the first interaction.

Vehicle Assessment: Conduct initial evaluations of incoming vehicles to understand service needs.

Service Recommendations: Clearly explain vehicle issues to customers and recommend appropriate services or repairs.

Scheduling: Effectively schedule service appointments to optimize workflow and meet client needs.

Communication: Maintain open lines of communication with customers regarding service progress, costs, and any additional needs.

Documentation: Ensure accurate documentation of service orders, customer interactions, and payment transactions.

Problem Solving: Proactively address and resolve any customer concerns or service issues.

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