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North Town Insurance Agency

Customer Service Representative

Job Overview

Chances are you have insurance, and have some opinion, or no memory at all, about that encounter. Our mission is to transform the insurance experience from ''transactional'' to an engaging and memorable connection! #insurancedoesntsuck 

If you have a passion to serve others, to contribute to our community, to fruitfully provide for yourself and your family, to pursue personal growth, to bring your talents to a team-oriented environment - AND enjoy having a good time, then this position is ideal! 

Here are the high points: 

*Insurance is a great career. Long term job security, growth opportunities and a competitive salary with bonus opportunities.

*Hours M - F / 9am - 4:30pm

*Our team culture is a highlight. Work hard, play hard, be accountable, be kind. Our team is high performance, goal driven and value focused. Team meetings, book studies, community events, well-balanced schedule, prioritizing personal and professional development.


You are a high performer.

Personal and professional growth is important to you.

You can proactively anticipate client needs before they know they have them.

You are able to pivot and prioritize tasks.

You take pride in setting the tone for a positive client experience by leading each caller to the best solution.   

You are confident and decisive with little input or direction from leadership, but you welcome constructive criticism.

You are not just looking for a job, but a place to grow with our agency long term.

Salary Range: $40,000.00 - $44,000.00 per year


Annual Base Salary Based on Experience

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Personal Growth Budget

Paid Time Off (PTO)

  • Twelve (12) Months of current experience offering excellent customer-facing service!
  • Must be able to pass background checks and obtain P&C Insurance License immediately. 
  • Possess a genuine willingness to learn, be intuitive and coachable.
  • Driven and goal-oriented individual - working well independently and within a team.
  • Ability to be flexible and handle situations tactfully.
  • Exudes a positive, uplifting and inquisitive attitude. 
  • Competent with computers and technology.  
  • Proactively work on accomplishing your goals. 
  • Create a helpful & engaging experience for people calling or visiting our office.
  • Answering phone calls and assisting with a range of requests for policy changes, proof of insurance, providing resources, scheduling client or prospect appointments, general questions.  Goal is handling 100 calls per week.

  • Process mail, general email and text requests.  

  • Respond to all requests within the designated turnaround time. 

  • Diligently document all communications (aka obsessively fanatical about notes & details)

  • We trust you to enthusiastically solve problems, use common sense and confidently self-manage.

  • With growth and experience, begin to handle complex customer service and support our VA Team. If sales or account management speaks your language, that can be considered in your growth plan.  

  • Pursue and attend training, education, development opportunities, and team community events.  

  • Partner with management to design your quarterly goals and focus.

Remote Type: No
Job Type: Full-Time
Job Category: Customer Service
Company Location: 5727 N Division Spokane, WA 99208
Job Ad Location: Spokane, WA, 99208, USA

About Us

We are an independent insurance agency located in Spokane WA. We love insurance, but ultimately exist to give generously, bring value to our community and create a healthy, fun and fruitful culture for our team!  If you're interested in being part of our team, apply today! 

Apply Here

This phone number may be used by the hiring team to keep you informed about the application process.
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Contact Us

Phone: 509-483-3030

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