As a trusted leader in the industry, Noffsinger Insurance Agency is seeking a dedicated and experienced Licensed Customer Service Representative to join our dynamic team and play a key role in strengthening client relationships and ensuring long-term satisfaction. This in-office requires a strong background in client retention, as well as a deep understanding of property and casualty insurance.

Salary Range: $40,000.00 - $60,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Performance-based Incentives

Career Growth Opportunities

Career Development

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off (PTO)

Mon-Fri Schedule

Evenings Off

Hands on Training

• Must hold a current Property & Casualty insurance license.
• Minimum of 2 years of experience in customer retention, preferably in the insurance industry.
• Strong understanding of property and casualty insurance products and services.
• Excellent communication and interpersonal skills, with a focus on relationship-building.
• Ability to handle client concerns and provide effective solutions.
• Strong problem-solving skills and attention to detail.
• Ability to work both independently and as part of a team.

If you are a proactive, customer-focused individual with a passion for property and casualty insurance and client retention, we encourage you to apply today! 

• Manage and enhance relationships with current clients to ensure high levels of satisfaction and retention.
• Provide ongoing support and service to clients, addressing inquiries, claims, and policy updates.
• Proactively assess customer needs and offer appropriate coverage solutions.
• Develop and execute retention strategies to reduce customer churn and improve satisfaction.
• Collaborate with internal teams to resolve customer concerns and ensure timely responses.
• Maintain accurate customer records and ensure all relevant documentation is up-to-date.
• Monitor and track retention goals and metrics to ensure departmental success.
• Recognize opportunities to cross-sell/up-sell current clients.

Noffsinger Insurance Agency was founded in 2007 and is the largest and fastest-growing Allstate agency in Michigan. Located in Norton Shores, we are dedicated to providing exceptional insurance solutions to clients throughout the State of Michigan. Our agency offers a wide range of products, including auto, home, life, motorcycle, and boat insurance, as well as financial services like 401k rollovers. We are committed to building lasting relationships with our clients, ensuring they receive personalized service and coverage that meets their unique needs.

Joining Noffsinger Insurance means becoming a part of the largest Allstate agency in Michigan, where your career can thrive in an environment built on growth, support, and community impact. Here’s why you’ll want to be a part of our team:

• Industry Leadership: As Michigan’s largest Allstate agency, we have a proven track record of success and growth. You’ll be working with the best in the business, giving you the tools and resources needed to excel.
• Growth Opportunities: Whether you’re new to insurance or looking to take your career to the next level, we provide ongoing training and support and we are committed to helping you reach your professional goals.
• Competitive Compensation: With a competitive salary and performance-based incentives, your hard work is rewarded. You’ll have the opportunity to earn commissions while helping clients secure the right coverage for their needs.
• Comprehensive Benefits Package: Enjoy a full range of benefits, including health, dental, and vision insurance, along with paid time off and holidays. We believe in taking care of our team.
• Team-Oriented Environment: We foster a positive, collaborative work culture. You’ll be part of a close-knit team where mutual respect and support are at the core of everything we do.
• Make a Real Impact: Working at Noffsinger Insurance Agency allows you to help protect what matters most to individuals and families in the community. You’ll have the opportunity to make a meaningful difference by offering customized insurance solutions that truly benefit your clients.
• Supportive Work Environment: We value work-life balance and offer flexibility, ensuring you have the time you need to succeed both professionally and personally.
• Pride in Service: Be part of an agency that takes pride in providing friendly, professional, and personalized service to every client. You’ll be representing an agency that’s dedicated to upholding the highest standards of customer care.