Join the Noffsinger Insurance Agency, an esteemed organization that provides unparalleled customer service in the heart of Norton Shores, Michigan. Embrace the opportunity to work in a remote or hybrid setting, where we blend the traditional office environment with the flexibility of working from home. We are seeking a Licensed Insurance Customer Service Representative who embodies our values of excellence and commitment. At Noffsinger Insurance Agency, we prioritize our clients' needs and focus on delivering personalized insurance solutions with a touch of genuine care. As part of our team, you will be the cornerstone in building trust and ensuring customer satisfaction, playing a key role in our success. If you thrive in a collaborative environment, aim to go above and beyond in meeting client expectations, and are eager to grow within a positive and inviting workplace, we encourage you to take this exciting step with us.

Salary Range: $40,000.00 - $60,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Licensing: Current Property & Casualty OR Personal Lines license in the state of Michigan is required.

Experience: Minimum of 2 years in customer service, ideally within the insurance industry.

Communication Skills: Excellent verbal and written communication skills with a friendly and professional demeanor.

Customer Focused: A passion for providing outstanding service and fostering a positive customer experience.

Problem-Solving: Strong analytical and problem-solving abilities to address customer inquiries and resolve issues efficiently.

Technology Proficiency: Comfortable using technology and software applications, including CRM systems.

Team Collaboration: Ability to work effectively in a team-oriented environment while handling tasks independently in a remote setting.

Customer Interaction: Respond to and manage inquiries from policyholders, addressing their concerns and providing accurate information regarding their insurance policies.

Claims Assistance: Assist clients in the claims process by providing guidance and ensuring all necessary documentation is in order.

Policy Management: Help clients with policy changes, updates, and renewals to ensure continuous satisfaction and compliance with agency standards.

Problem Resolution: Act as a point of escalation for complex customer issues, providing solutions in a timely and professional manner.

Client Education: Educate customers about available insurance products and services, helping them make informed decisions based on their needs.

Continuous Improvement: Identify opportunities for process improvement and provide feedback to management to enhance the customer service experience.

The Noffsinger Insurance Agencies are the largest and fastest growing Allstate agency group in all of West Michigan. With 2 locations serving Kent County, Ottawa County, Muskegon County and the surrounding areas. We take pride in our friendly staff and assist with the following specialties including auto insurance, car insurance, life insurance, home insurance, motorcycle insurance, boat insurance and financial services including 401k rollovers.