Join Nicole Phelps Agency LLC, an esteemed company rooted in the vibrant community of O'Fallon, Missouri, where dedication and outstanding service form the cornerstone of our operations. We are seeking a Licensed Customer Service Representative who thrives in a positive and engaging work environment. This is an exciting opportunity for those who excel in customer service and are eager to be the face of our agency, providing unmatched assistance to our valued clients. In this role, you'll engage directly with clients to address their inquiries, ensure their needs are met promptly, and foster lasting relationships. As a pivotal part of our customer service team, your efforts will be paramount in upholding the high standards of service our clients have come to expect. If you are driven by people-focused service, enjoy solving problems, and wish to grow with a supportive team, we invite you to become a part of the Nicole Phelps Agency family.

Salary Range: $40,000.00 - $45,000.00 per year

Benefits

Annual Base Salary + Commission

Health Insurance

Life Insurance

Paid Time Off (PTO)

Evenings Off

Mon-Fri Schedule

Career Growth Opportunities

Licensing: A valid state license in Property & Casualty is required.

Experience: Experience in customer service, preferably within the insurance sector.

Communication Skills: Strong verbal and written communication skills are a must.

Customer-Focused: Ability to build strong relationships and deliver exceptional customer service.

Problem Solving: Adept at problem-solving and handling inquiries efficiently.

Organizational Skills: Strong organizational skills with attention to detail.

Tech-Savvy: Familiarity with standard office software and CRM systems.

Team Collaboration: Willingness to collaborate and support team goals.

Customer Interaction: Provide exceptional customer service by engaging with clients and addressing their needs.

Issue Resolution: Assist clients with inquiries, complaints, and policy information efficiently and effectively.

Documentation: Maintain accurate records of customer interactions, transactions, and communications.

Policy Updates: Inform clients about changes to policies and guide them through any necessary actions.

Feedback Gathering: Obtain client feedback to improve services and meet customer expectations consistently.