Nicole Hupp & Associates

Customer Service Representative


Job Overview

Become part of the vibrant team at Nicole Hupp & Associates, where we pride ourselves on delivering unparalleled customer service in the heart of Naperville, Illinois. As a Customer Service Representative, you'll be at the forefront of our mission to create positive, lasting experiences for every individual who interacts with us. We are dedicated to fostering a welcoming atmosphere where clients feel valued and understood, which is why we're searching for someone with a passion for people and a flair for communication. In this non-remote position, you'll work closely with our onsite team of dedicated professionals, gaining firsthand experience in building meaningful client relationships.

If you excel in a dynamic, client-focused environment and are inspired by connecting with others, Nicole Hupp & Associates is the place for you. Here, we not only recognize and appreciate hard work but also celebrate innovation and a commitment to service excellence. Ignite your career with us and make a difference, one customer interaction at a time!

Salary Range: $35,000.00 per year

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Mon-Fri Schedule

Evenings Off

Requirements

Experience: Minimum of 2 years in a customer service role, preferably in a professional setting.

Communication Skills: Exceptional verbal and written communication skills are essential.

Problem-Solving: Strong analytical skills to assess situations and offer actionable solutions.

Customer Focus: A sincere desire to provide excellent service and meet customer needs.

Teamwork: Ability to work collaboratively with a diverse team to achieve shared objectives.

Flexibility: Ability to adapt to changing situations and work well under pressure.

Tech Proficiency: Familiarity with customer service software and tools such as CRM systems is beneficial.

Location: Must be located in or willing to commute to Naperville, Illinois as this is an onsite position.

Responsibilities

Customer Interaction: Act as the first point of contact for customers, answering queries and providing top-notch assistance.

Issue Resolution: Effectively resolve customer issues, ensuring satisfaction and maintaining a positive customer experience.

Product Knowledge: Stay well-informed about Nicole Hupp & Associates' products and services to offer accurate information to customers.

Feedback Collection: Gather and document customer feedback, relaying insights to the management team for continual improvement.

Team Collaboration: Work collaboratively with colleagues to ensure seamless customer service delivery across all interactions.

Continuous Improvement: Participate actively in training sessions to enhance service delivery methodologies and personal skillset.


Remote Type: No
Job Type: Full-Time
Job Category: Customer Service Representative
Location: Naperville,IL,60563,US

About Us

We help people with their home insurance, auto insurance, renters insurance & more. Our service-oriented insurance agency is owned & operated by my family & customers tell us we make them feel like family.

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