Nicole Hupp & Associates is a dynamic and welcoming firm located in the vibrant community of Naperville, Illinois. As a member of our dedicated team, you will experience a supportive work environment where your skills contribute to delivering outstanding customer service. Despite the absence of remote working, our on-site culture is collaborative and energized by face-to-face interactions that promote both personal and professional growth. We seek compassionate and resourceful individuals to join us as Customer Service Representatives. In this role, you will be at the forefront of customer interactions, ensuring every client receives the highest level of service and support. Our aim is to create an atmosphere that's not just about business; it's about building lasting relationships and fostering a sense of trust. If you are someone who enjoys connecting with people and making a real difference, come be a part of our team at Nicole Hupp & Associates where positivity and customer satisfaction are at the heart of everything we do.
Salary Range: $35,000.00 - $40,000.00 per year
Annual Base Salary Based on Experience
Mon-Fri Schedule
Paid Time Off (PTO)
Evenings Off
Career Growth Opportunities
Education: High school diploma or equivalent required. A degree in communications or a related field is a plus.
Experience: Prior experience in customer service or a similar role is preferred.
Communication Skills: Excellent verbal and written communication skills are essential.
Customer Focus: Strong ability to empathize and engage with customers to ensure a positive experience.
Problem Solving: Proficiency in resolving issues with a positive attitude and innovative solutions.
Organizational Skills: Strong organizational and multitasking abilities, with a keen eye for detail.
Technical Skills: Basic computer skills and familiarity with customer service software are beneficial.
Availability: Willingness to work in the Naperville office and flexibility to work some weekends or evenings if needed.
Customer Interaction: Respond to customer inquiries in a timely and friendly manner, providing them with accurate information and solutions.
Issue Resolution: Handle customer complaints by identifying the problem, troubleshooting, and finding effective solutions.
Order Management: Assist customers with product orders, tracking shipments, and ensuring order accuracy.
Relationship Building: Develop and maintain strong customer relationships, ensuring a high level of customer satisfaction.
Feedback Collection: Gather customer feedback to improve service quality and identify areas for improvement.
Documentation: Maintain detailed and accurate records of customer interactions, feedback, and actions taken.