As the agency commercial customer service representative, you will be first to interact with customers on behalf of the organization. Great communication and understanding of client needs will be key to building strong relationships and customer retention. When licensed, the CSR will also have the opportunity to cross-sell existing policies, and on a smaller scale, work with prospective clients.

Salary Range: $40,000.00 - $50,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Life Insurance

Mon-Fri Schedule

Career Growth Opportunities

• Property and casualty with commercial license is required
• High School diploma or equivalent
• Effective communication skills, verbal and written
• Willing to continually learn to better yourself and the agency
• Previous sales experience is a plus but not required

• Ensure positive customer experience with every interaction
• Helping customers complete all required documentation
• Provide excellent customer service by processing payments and assisting clients during claims reporting
• Conducting needs-based policy reviews and updating policies and coverages as needed
• Cross-selling existing customers with other Farmers products where available
• Work well in a team environment and cultivate relationships with others
• Maintain proper time management and efficiency
• Maintain accurate documentation in agency systems

NICKOLAS WARD-Farmers Insurance Agency is known for providing great service to every one of our clients, and ensuring they have an exceptional experience with each encounter. Located in COWETA, our dedicated team is constantly growing and we are always looking for great talent. Apply to our team today!