Since 1990, Nick Labella Allstate Agency has been a trusted name in helping families and businesses protect what matters most. We combine industry expertise with a deep commitment to customer care and financial planning. At our growing, fast-paced agency, we don’t just process policies—we build long-term relationships and create meaningful conversations that make a difference.

Our office is upbeat and professional, with a great location, light music in the background, and the occasional Taco Tuesday to celebrate wins. We focus on doing things right the first time by creating clear processes, supporting career growth, and fostering a strong team culture rooted in leadership and service excellence.

As our Insurance Customer Service Lead, you'll be the first point of contact for clients and play a vital role in managing the day-to-day service needs of a thriving insurance office. You’ll work closely with the sales team, handle escalated service issues, and take ownership of client retention efforts.

This is more than a job, it’s a long-term career opportunity with room to grow as the agency expands. No insurance license? No problem. We’ll help you get licensed and support your journey every step of the way.

• $18-24 per hour, depending on experience
• Full training and licensing support
• Opportunities for advancement and long-term growth

If you're ready to build a meaningful career with a forward-thinking team, apply today!

Salary Range: $18.00 - $24.00 per hour

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Weekends Off

• Bilingual in a PLUS!
• Strong computer skills and comfort with digital systems
• Excellent communication and interpersonal abilities
• A natural problem-solver who asks the right questions
• Able to follow up consistently with clients and team members
• Team player who values structure, process, and accountability
• Leadership potential and values-driven behavior

• Serve as the first line of communication for incoming client calls
• Accept and process payments accurately
• Assist clients with billing and account questions
• Handle escalated service issues with professionalism and care
• Own retention initiatives by building strong client relationships
• Collaborate with the sales team to streamline operations and support sales goals