The Nicholas Sakha Allstate Agencies are seeking a Customer Retention Specialist to join one of the top-performing teams in the country! In this role, you will focus on delivering exceptional service to our existing book of business — helping customers with their property and casualty insurance needs while identifying cross-selling opportunities that reduce exposure and provide more comprehensive protection.

As a Customer Retention Specialist, you will play a vital role in the long-term growth and success of our agency. We are equally committed to your success — investing in your personal growth, income potential, and career development within an exceptional work environment.

We are looking for self-motivated, results-oriented individuals who take pride in their work and want to build a rewarding career. Our team is fast-paced, upbeat, and driven by performance. Prior insurance experience is not required — we provide industry-leading training and resources to get you up to speed quickly. Above all, your priority will be to put each customer's best interest first, ensuring they are properly and thoroughly protected.

If you're looking to grow with a high-performing team that genuinely cares about people, we'd love to hear from you!

Salary Range: $18.00 - $24.00 per hour

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Work from Home

Our Agency core values are having a positive mindset, being coachable, self-driven, customer-focused, and a team player. We lead with these core values every day which allows our team members to provide excellence for our clients and each other. MUST SPEAK SPANISH.

If hired and you are not licensed, we will walk you through the process of obtaining your property and casualty license.

Thank you for your interest in working for our agency, we look forward to speaking to you.

** If the character traits referenced above do not reflect you, please do not apply. **

• Conduct policy reviews to ensure customers have the right coverage — and a reason to stay.

• Build lasting relationships through exceptional service that makes retention a natural outcome.

• Proactively reach out to current, lapsed, and previously quoted customers to re-engage and rebuild trust.

• Identify cross-selling opportunities within the book of business to deepen customer value.

• Resolve underwriting and inspection issues quickly, turning challenges into loyalty-building moments.

• Manage your pipeline through company systems with consistent, timely follow-up.

• Stay sharp on new products and industry updates to serve as a trusted, knowledgeable advisor.

We are in the people business, the business of leaving people better off. Our mission is to educate our clients on properly protecting what's most important to them. We've served our community for the last 7 years and have become the #1 ranked Allstate Insurance Agency in Nevada with locations in Las Vegas and Oregon. We have fun and competitive office culture and provide the best training and resources for our team members to be successful. We love serving our community through non-profits like Three Square Food Bank, Safe Nest, and the KLUC Toy Drive. We hope you will be a good fit for our company!