Nicholas Larson Agency
Customer Service Representative
Job Overview
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Salary Range: $15.00 - $18.00 per hour
Benefits
Life Insurance
Paid Holidays
Bonus Opportunities
Paid Time Off (PTO)
Dental Insurance
Vision Insurance
Mon-Fri Work Schedule
Holidays Off
Hands On Training
Professional Work Environment
Requirements
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Be a great self-starter with a sense of urgency.
Proficiency to multi-task, follow-thru and follow-up.
Professional phone etiquette.
Great Customer Service Skills.
Problem-Solving Capabilities.
Property & Casualty insurance license is required.
Strong work ethic and leadership skills.
Ability to tactfully handle stressful and difficult situations.
Bilingual, fluent in both English and Spanish is beneficial.
No insurance experience required but must be willing to learn
Responsibilities
Process customer policy change requests.
Handle all incoming claim calls from customers.
Complete Evidence of Insurance requests.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Take premium payments from customers.
Ask each customer for referrals and explain our referral program.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Answer incoming phone calls on the first ring.
Return all phone messages promptly.
Generating insurance quotes.
Provide exceptional customer service.
Maintain client relationships with follow up phone calls.
Claims follow up calls.
Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.