A Customer Service Representative (CSR) is often the first point of contact between a company and its customers. Here's a general job description for a CSR:

Salary Range: $30.00 - $50.00 per year

Benefits

Annual Base Salary Based on Experience

Mon-Fri Schedule

Career Growth Opportunities

1. High school diploma or equivalent
2. Attention to detail and commitment to the program initiatives
3. Strong Problem-solving abilities
4. Comfortable taking initiative to learn the basics of the program, determine and generate corresponding outreach events and enrollments, and share findings on an on-going basis
5. A courteous and pleasant manner for quality customer service to those in need
6. Excellent customer service and organization skills
7. Sound judgment and commitment to ensuring the confidentiality of the participant's records
8. Commitment to full-time schedule and punctuality

1. Create, distribute, and collect records of program participants
2. Create program activities and accurate participant records in unique databases
3. Maintain up-to-date and accurate records of community participation in databases
4. Attend database management training as required by funders and/or division leadership
5. Generate data reports at regular intervals throughout the year to check for accurate and complete data collection
6. Understand program goals, monitor progress towards meeting these goals, and communicate this progress to program leadership on a regular basis
7. Provide general assistance to the members of the division
8. Ensure participant files contain all necessary and up-to-date participation documentation
9. Greet and assist community members in the division/program
10. Assist in day to day operations of the division/program as needed
11. Assist in the completion and processing of reports for the division

New Mountain Finance Corporation (Nasdaq: NMFC) is a leading business development company (BDC) focused on providing direct lending solutions to U.S. upper middle market companies backed by top private equity sponsors. Our portfolio consists primarily of senior secured loans, and select junior capital positions, to growing businesses in defensive industries that offer attractive risk-adjusted returns. Our differentiated investment approach leverages the deep sector knowledge and operating resources of New Mountain Capital, a global investment firm with approximately $45 billion of assets under management.