Narvaez Insurance Services
Bilingual Customer Service Representative
Job Overview
Are you someone that wants to have an opportunity? How about a stable and positive work environment while making a difference in people's lives?
Join Narvaez Insurance Services, a leading, family-owned insurance agency dedicated to customer service and building lasting client relationships. We are seeking a Bilingual Customer Service Representative; You will be responsible for helping customers by providing energetic, and delightful assistance in managing any requests they have on their insurance accounts with our company. We are looking for someone who makes sure that they work hard to keep our clients happy and with our company. (Don't Worry We Will Train You On Everything!)
This is an opportunity to learn the insurance industry and how to make money on your own terms. Come join us because you want to work with the best in the industry and see yourself achieve greatness.
Base hourly + commission averages to $25 / hour depending on performance.
Apply now and join us at Narvaez Insurance Services!
Salary Range: $18.00 - $20.00 per hour
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Mon-Fri Schedule
Evenings Off
Career Growth Opportunities
Tuition Reimbursement
Hands on Training
Encourages Community Service
Requirements
MUST BE BILINGUAL (SPANISH/ENGLISH)
Must be able to commute to the office Monday - Friday, 9:30 AM - 5:30 PM office hours.
Licensing: Must obtain active California Property & Casualty License within 90-day probationary period
Experience: No experience, we will train you.
Customer Focus: Demonstrated commitment to meeting and exceeding customer expectations.
Adaptability: Ability to work effectively in an office-based setting, fostering a collaborative environment
Team Collaboration: Capable of working closely with a team to achieve common goals and provide exceptional service.
Technology Proficiency: Comfortable working with relevant software systems and tools
If you answered yes to most of these questions, then you are exactly where you need to be! WE HAVE BEEN LOOKING FOR YOU!
Responsibilities
Client Engagement: Build relationships with clients, understanding their insurance needs and recommending personalized solutions.
Sales Calls: Conduct outbound sales calls to potential clients, promoting our insurance products and services.
Presentation Skills: Deliver informative and engaging presentations to clients, explaining policy details and benefits.
Bilingual Support: Assist Spanish-speaking clients, ensuring clear communication and understanding of policies.
Cross-Selling: Identify opportunities to offer additional products or coverage to existing clients.
Customer Service: Provide exceptional customer service, addressing client inquiries and concerns promptly and professionally.
Handle and delegate customer inquiries and service requests Provide information about the products and services
Troubleshoot and resolve product issues and concerns without assistance
Document and update customer records based on interactions with accuracy
Develop and maintain a knowledge base of the evolving products and services.