Join Mustard Seed Financial & Insurance, a leading insurance agency in Meridian, Idaho. As a Personal Lines Insurance Customer Service Representative, you will be an integral part of our team, providing exceptional service and support to our valued clients.

At Mustard Seed Financial & Insurance, we believe in building long-lasting relationships with our customers. As the first point of contact for clients, you will be responsible for addressing inquiries, providing policy information, and ensuring client satisfaction.

We are seeking individuals who are passionate about customer service, detail-oriented, and have excellent communication skills. As a Personal Lines Insurance Customer Service Representative, your main responsibilities will include answering phone calls, responding to emails, processing policy changes, and assisting clients with their insurance needs.

If you have a positive attitude, enjoy working in a fast-paced environment, and are committed to providing outstanding customer service, we invite you to join our team at Mustard Seed Financial & Insurance. Apply today!

Salary Range: $36,000.00 - $45,000.00 per year

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

To be successful in this role, you should meet the following requirements:

• Insurance Knowledge: Familiarity with personal lines insurance products and policies.
• Idaho or Oregon Property and Casualty Producer's License (Active)
• In office work, 8 AM - 5 PM, Mon - Fri in our Meridian, ID or Ontario, OR office (your choice of location)
• Customer Service Skills: Excellent interpersonal skills and a passion for delivering exceptional service.
• Attention to Detail: Strong organizational skills and the ability to handle multiple tasks simultaneously.
• Communication Skills: Clear and effective communication in both verbal and written forms.
• Teamwork: Ability to collaborate with colleagues and contribute to a positive and supportive work environment.

Client Assistance: Handle inbound calls and provide prompt and efficient assistance to clients regarding their personal lines insurance policies.

Policy Reviews: Proactively review client policies to identify potential coverage gaps or opportunities for savings.

Policy Changes: Process policy changes accurately and efficiently, ensuring all client information is up to date.

Claims Support: Assist clients with filing and managing insurance claims, providing guidance and support throughout the process.

Customer Relations: Build strong relationships with clients, establishing trust and loyalty through exceptional service.

Mustard Seed Financial & Insurance is a thriving independent insurance agency headquartered in one of the best places to live in the United States, Meridian, Idaho. We professionally represent dozens of premier insurance carriers recognized for great value, service and client satisfaction in the U.S. At Mustard Seed, we work for our clients and are not beholden to any one insurance company. Everyone knows that individuals and businesses are unique, and so are their insurance needs. We work hard to bring each client the policy and coverage they need for their specific risk profile. You could say we are a one-stop shop offering auto, home, life, health, commercial and bonds. At Mustard Seed, our clients don't fit into a single box, rather, we design policies that give them the ultimate coverage at the best price and provide personalized, professional service that keeps them coming back to us for years.