Modern Consulting, Inc.
Customer Service Base plus Incentive
Job Overview
- Experience in Customer Service Field, Call Center, or Collections
- Clerical or Data Entry Experience
- Ability to Multi-Task and work in a fast-paced, call center environment
- Proficiency working on a computer
- Confident with Phone Inquiries
- Great Communication Skills
- A Responsible and conscientious nature
- Great Problem-solving aptitude
- Attention to Detail and Excellent Quality
Salary Range: $32,000.00 - $96,000.00 per year
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings Off
Requirements
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Undergraduate degree
Property and Casualty license for state of Kansas
Life and Health licnese for state of Kansas
Responsibilities
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers