Modern Consulting, Inc.
Licensed Insurance Customer Service Representative
Job Overview
Join our Team at Modern Consulting, Inc!
At Modern Consulting, we pride ourselves on our rich history of providing top-notch insurance services in a fast-paced and friendly environment. Our culture, nurtured by our dedicated HR department, fosters camaraderie among our team members, creating a supportive and collaborative workplace. With a seamless integration of service and sales, our office buzzes with energy as we work together towards common goals. Join us in our beautiful office space equipped with full kitchen amenities and ongoing training opportunities.
As an Insurance Customer Service Representative at Modern Consulting, you'll play a crucial role in our commitment to education, communication, and customer satisfaction. This position involves serving a diverse clientele, working with cutting-edge technology, and contributing to a collaborative and supportive team environment. You can make even more with our competitive commission structure for upselling clients.
Join us, be appreciated for your contributions, and help us reclaim our position as a top-performing agency! If you're seeking a role as an Insurance Customer Service Representative who values feeling supported and continuous growth, we have a position for you. Modern Consulting, Inc. is committed to providing a supportive and challenging environment where your contributions matter.
Salary Range: $37,000.00 - $39,000.00 per year
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Evenings Off
Weekends Off
Career Growth Opportunities
Hands on Training
Parental Leave
Retirement Plan
Health Insurance
Dental Insurance
Vision Insurance
Monday - Thursday (8am - 6pm) Work Schedule
Friday (8am - 5pm) Work Schedule
Requirements
- The preferred candidate would have an active Kansas Property and Casualty License with previous Insurance experience.
- Must have experience working in a fast-paced office environment.
- Showcases advanced technical and cognitive capabilities to ensure precision and accuracy in tasks.
- Possessing the ability to work autonomously, arrange tasks according to their importance, and collaborate in a team-oriented setup.
- Ambitious self-starter who can work in a collaborative environment.
- Exemplify professionalism over the phone, in writing, and in the office to create a positive work environment and ensure effective communication.
Responsibilities
- Nurture strong customer relationships and aim to increase client retention and product loyalty.
- Treat each customer contact as a cross and up-sell opportunity including financial products.
- Respond to customer inquiries regarding policy questions, payments, changes, and updates. Issue Insurance Documentation (COI, ID cards, etc.)
- Perform daily administrative tasks including responding to customer inquiries like billing, adding vehicles, policy questions, and processing endorsements. Issue Insurance Documentation (COI, ID cards, etc.)
- Schedule and coordinate appointments for life insurance, 401k, and retirement services, ensuring thorough preparation and excellent customer service throughout the process.