Join the Mindy Olsen Insurance Agency as a dedicated Customer Service Representative, where positivity and invitation are at the heart of what we do. Located in the vibrant community of Roy, Utah, we pride ourselves on delivering outstanding service to our clients, ensuring timely, accurate, and positive experiences. This role places you on the front line, building meaningful connections with clients while ensuring their needs are met with efficiency and care. You will be an integral part of a supportive team that values open communication, collaboration, and continuous growth. At Mindy Olsen, we believe in cultivating a nurturing work environment where your contributions are celebrated, and you are encouraged to excel. If you are passionate about providing excellent customer service and thrive in a dynamic, face-to-face role, we invite you to become part of our team. Embrace this opportunity to grow with us and make a tangible difference in the lives of our valued clients.

Salary Range: $17.00 - $20.00 per hour

Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Parental Leave

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Team Lunches

Paid Holidays

Quarterly Team Building

Community Events

Office Snacks and Coffee

• Experience: Prior experience in customer service or a similar role is advantageous.
• Communication Skills: Excellent verbal and written communication skills are a must.
• Problem-Solving: Strong ability to manage and resolve issues efficiently while maintaining professionalism.
• Interpersonal Skills: Ability to build rapport with clients and foster positive relationships.
• Customer-Centric: Passionate about delivering outstanding customer service and exceeding client expectations.
• Dependability: Reliable and trustworthy, with an excellent attendance record.
• Teamwork: Ability to collaborate and work effectively within a team environment.
• Adaptability: Open to learning and adapting to new processes and procedures quickly.

• Customer Assistance: Provide exceptional customer service, addressing inquiries and resolving issues in a timely and efficient manner.
• Policy Knowledge: Maintain a thorough understanding of our insurance products and services to assist clients effectively.
• Issue Resolution: Accurately identify and solve client issues, escalating complex cases to appropriate departments when necessary.
• Client Interaction: Engage with clients through various communication channels, including phone, email, and in-person interactions.
• Documentation: Maintain detailed records of client interactions and transactions to ensure accurate and timely service.
• Feedback Handling: Gather and report client feedback to help improve overall customer experience.
• Team Collaboration: Work closely with other team members to provide the highest level of service and support to our clients.

Welcome to Mindy Olsen Insurance Agency, where we redefine the insurance experience with professionalism and energy. Our mission is to empower individuals and businesses with tailored coverage solutions that ensure peace of mind. With a dynamic team committed to exceptional service, we foster a culture of growth, collaboration, and innovation. Join us in our pursuit of excellence, as we navigate the ever-evolving insurance landscape together. Explore rewarding opportunities that make a difference in the lives we protect!

At Mindy Olsen Insurance Agency, we blend professionalism with a dynamic approach to insurance services. Our mission is to empower our clients with tailored solutions that fit their unique needs. We foster an energetic culture where collaboration and innovation thrive, ensuring our team is always motivated and engaged. Join us to be part of a community dedicated to excellence and customer satisfaction in the insurance industry. Your future starts here—let’s make a difference together!