Join the Mike Ridley Insurance Agency, a reputable insurance agency located in Frisco, Texas. As an Insurance Customer Service Representative, you'll be an integral part of our dedicated team, providing exceptional service to our valued clients.

In this role, you will primarily handle client inquiries, resolve policy-related concerns, and maintain strong relationships with our policyholders. Your main focus will be to ensure client satisfaction and exceed their expectations by delivering personalized and timely solutions.

At the Mike Ridley Insurance Agency, we prioritize a positive and inviting work environment. We believe in fostering a culture of collaboration, continuous learning, and career growth. Our team is passionate about delivering the highest level of service and building long-lasting client relationships. If you thrive in a customer-centric role and are looking to make your mark in the insurance industry, we want to hear from you. Join us in creating a positive impact!

Salary Range: $40,000.00 - $60,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

• Property and Casualty License is required for employment
• Communication Skills: Excellent verbal and written communication skills are essential for effectively engaging with clients and providing clear information.
• Customer Focus: A strong customer-centric approach with the ability to empathize, listen attentively, and deliver exceptional service.
• Problem-Solving Abilities: Demonstrated problem-solving skills to identify client needs, assess situations, and provide appropriate solutions.
• Attention to Detail: Strong attention to detail for accurately processing policy-related documents and maintaining client records.

• Client Support: Provide exceptional customer service by addressing client inquiries, resolving issues, and delivering appropriate solutions.
• Policy Assistance: Assist clients in understanding their insurance policies, coverage options, and any applicable terms and conditions.
• Claims Handling: Guide clients through the claims filing process, ensuring timely and accurate documentation submission.
• Premium Management: Handle billing inquiries, process payments, and assist clients in managing their insurance premiums.
• Policy Updates: Assist clients in making changes to their policies, such as beneficiaries, coverage adjustments, or address updates.

We are a leading Farmers insurance agency specializing in Auto, Home, Life and Small Business insurance. Our team has over 65 years of combined experience. As a member of President's Council, the agency is honored to have been awarded the most elite Farmers distinction representing the top 0.5% of Farmers agencies. We work incredibly hard to ensure that our clients are completely satisfied! We hire only the best and most dedicated employees to be part of our team.